Andrew Sanderbeck is an expert presenter, coach, and consultant for libraries and library organizations. His favorite topics include customer service and retention, effective communication, and management and leadership skills. He has presented at ALA, PLA, and at many state and regional library conferences, as well as international conferences in the United Arab Emirates and many European countries. Sanderbeck is the founder of PCI Webinars, a webinar company that produces 100 programs each year for library organizations. He is the author of The Power of Asking for What You Want and The ABCs of Positive Living.