Transforming Technical Services through Training and Development

This title will be available Fall 2022. You may place an order and the item will be shipped when it becomes available.

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Price: 
$69.99
ALA Member 
$62.99
Item Number: 
978-0-8389-4877-4
Published: 
2022
Publishers: 
ALA Editions
Core
Pages: 
152
Width: 
6"
Height: 
9"
Format: 
Softcover
AP Categories: 
A, I
  • Description
  • Table of Contents
  • About the Authors

Busy technical services managers looking for reliable, theoretically-sound methods to incorporate formal and informal staff development into the everyday work of their employees will find them in this practical guide from Core: Leadership, Infrastructure, Futures.

Technical services departments are increasingly expected to do more with less, which means that finding a balance between meeting service demands and developing staff knowledge and skills is more challenging than ever. Today's next gen catalogs, changing cataloging rules, and diverse formats and delivery models demand that technical services professionals and paraprofessionals keep up with evolving best practices for the work they do. Fortunately, libraries can adopt methods such as Training Within Industry (TWI), lean management, and instructional design methodologies to develop a learning culture that continuously improves service delivery. Using case studies, this collection showcases a variety of creative and practical training development and organizational strategies that libraries and consortia have used to tackle issues related to skills gaps, remote work, student worker turnover, reorganizations, technology migrations, and more. You will learn about

  • techniques for establishing a positive training and learning culture; 
  • project management tools and business methodologies such as a Deming approach and just-in-time training for continuous improvement and staff skill development; 
  • reactive and proactive approaches in the training program for the University of Nevada, Las Vegas Acquisitions Unit; 
  • how the University of Toronto Libraries (UTL) harnessed the power of remote work to undertake a library services platform migration during the pandemic;
  • applying concepts from information literacy instruction to e-resources training; 
  • reinventing student worker training;
  • collaborative initiatives such as cross-organizational learning through Community of Practice (CoP); 
  • assessing metadata competencies by transforming records for a multi-system migration in an academic library at a R1 research university; and
  • how staff training and documentation eased a library system’s transition from Voyager to Alma.

Introduction

Chapter 1    Growing a Technical Services Learning Culture at NC State University Libraries
by Beth Ashmore, Maria Collins, Xiaoyan Song, and Lynn Whittenberger

Chapter 2    Establishing a Positive Training Culture
by Hyun Chu Kim and Ariel Turner

Chapter 3    A Deming Approach to Training in Technical Services
by Kristy White and John White

Chapter 4    Just-in-Time Training for Continuous Improvement within a Consortium
by Rachel K. Fischer

Chapter 5    Practicing Partnerships
A Case Study on How Realizing an In-House Cataloging Course Set the Stage for a Collaborative Future
by Juliya Borie, May Chan, Elisa Sze, and Polina Vendrova

Chapter 6    Cross-Organizational Learning through a Community of Practice
by Laura Sill

Chapter 7    Mind the (Training) Gap
A Case Study in Assessing Metadata Competencies by Transforming Records for a Multi-System Migration
by Dana Reijerkerk and Kristen J. Nyitray

Chapter 8    Looking Back to Move Forward
Future-Proofing Staff through Skill Development
by Tammie Busch and Marlee Graser

Chapter 9    Circulation Services Training in a Remote Work Environment
A Case Study of UTM Library’s Library Services Platform Migration during a Pandemic
by Mai Lu

Chapter 10    Reinvention of Student Worker Training
A Positive Response and Outcome to Disruption
by Leslie A. Engelson

Chapter 11    Training Tech Services Using Concepts from Information Literacy Instruction
by Jharina Pascual

Chapter 12    Reactive and Proactive Approaches in the Training Program for the University of Nevada, Las Vegas Acquisitions Unit
by Jennifer R. Culley

Chapter 13    Technical Services Staff Training and Documentation during and after a Transition from Voyager to Alma
by Daricus Larry

About the Editors and Contributors
Index

Marlee Givens

Marlee Givens has been librarian for modern languages and a library learning consultant at the Georgia Tech Library since 2017, and liaison to the School of Psychology there since 2018. In this position she works with faculty in the schools of Modern Languages and Psychology to support their teaching and scholarship, provides classroom and online instruction, and facilitates learning for library employees. Marlee also holds two certificates in learning design from the Association for Talent Development.

Sofia Slutskaya

Sofia Slutskaya is the head of resource description at Emory University’s Woodruff Library. Over the years, Sofia has held a variety of positions in both public and technical services. Her research interests include staff training, cataloging print and electronic materials, e-resource management, and e-book acquisitions.

Core

The former Association for Library Collections and Technical Services (ALCTS), the Library Information Technology Association (LITA), and the Library Leadership and Management Association (LLAMA) are now Core: Leadership, Infrastructure, Futures, a new division of ALA. Its mission is to cultivate and amplify the collective expertise of library workers in core functions through community building, advocacy, and learning.

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