Jason Bengtson is Head of Library Technology Services at Washington University Libraries. Previously, he was Head of Information Technology Services at Kansas State University Libraries, where he held the academic rank of Assistant Professor. He is a full stack web developer, and the author of numerous articles on library technology.
- Table of Contents
- About the Authors
Crisis and disaster can strike at any time. During times of crisis IT departments become even more vital parts of the organization by allowing libraries to recover and respond to unique challenges. At such times technology concerns, as well as leveraging technology to ameliorate the effects of a crisis, should be a major focus for libraries. This report will describe different crisis effects, ways in which technology can assist in responding to them, and issues for library technology managers to be aware of.
Chapter 1—What Does a Crisis Look Like?
Chapter 2—Triage and Immediate Challenges
Chapter 3—Transitioning to Digital Services
Chapter 4—Challenges for Library IT
- The Human Element
- Transitioning to Alternative Operations
Chapter 5—The Things No One Seems to Talk About
- Put It to Paper
- Finagle’s Law and Disaster Preparedness
- The Reward for Success Will Often Be Greater Challenges
- The Danger of an Unqualified “I Don’t Know”
- Strategic Silence
- Ideas Take a Team
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