David Lee King is the digital services director at Topeka and Shawnee County (Kans.) Public Library, where he plans, implements, and experiments with emerging technology trends. He speaks internationally about emerging trends, website management, digital experience, and social media, and has been published in many library-related journals. A Library Journal Mover & Shaker, he has written two books: Face2Face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections and Designing the Digital Experience: How to Use Experience Design Tools & Techniques to Build Websites Customers Love. He blogs at http://www.davidleeking.com.
- Table of Contents
- About the Authors
Most of your library customers own a smartphone, using it for a variety of tasks. They want to use their smartphones in and around the library. This issue of Library Technology Reports (vol. 57, no. 2) presents tools and practices for giving your customers a great experience while connecting with your library. It addresses provisions supporting customers’ mobile use inside the library, such as Wi-Fi and charging stations, or outside the building, offering mobile access for basic library tasks. The report will show ways in which libraries are using mobile technology to address the digital divide, such as circulating hot spots or training, and how staff can use mobile technology to expand services in the community.
Chapter 1—The Mobile Revolution
Chapter 2—Mobile in the Library
Chapter 3—Mobile outside the Library
Chapter 4—The Digital Divide
Chapter 5—Staff Use of Mobile