Hélène Russell, lawyer and author of the UK Law Society’s textbook Knowledge Management Handbook and Practical Projects in Legal KM, helps law firms improve their businesses through teaching them about knowledge tools and techniques.
- About the Author
This hands-on guide for managers and leaders, written by a practitioner with many years’ experience in the field, covers all key aspects of KM strategy, from basic concepts on knowledge, strategies, and KM to designing knowledge strategies and implementing them through organizational change.
The book begins by introducing the theoretical underpinnings of knowledge management and the background of the discipline. It then moves on to providing practical guidance on how to plan, write, and implement a KM strategy for your organization. A KM strategy “canvas” is introduced onto which the four key stages of strategic planning (investigation, creation, implementation and embedding) are mapped out. A concluding chapter on troubleshooting shows you how to identify and avoid common pitfalls, looks at why KM strategies and projects fail, and advises on coping with pivots and crises.