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Shipping and Taxes

Shipping, taxes, payment options, member discounts, and international ordering

Shipping

The ALA Store ships products via United Parcel Service (UPS) Ground unless customer requests otherwise. International orders cannot currently be processed online. See International Orders, below. UPS does not ship to P.O. boxes. If a street address is unavailable, items can be shipped to P.O. boxes by First Class/Priority Mail at the same shipping/handling charge. These shipments are not insured, and the ALA cannot be held responsible for lost or misplaced orders. Below is the schedule of shipping and handling charges for the ALA Store:

Shipping and Handling Charges:
Up to $49.99 = $9.00
$50.00 to $99.99 = $11.00
$100 to $149.99 = $13.00
$150 to $199.99 = $14.00
$200 to $299.99 = $15.00
$300 to $999.99 = $20.00
$1000+ = call for quote

If you have special shipping needs, please call Customer Service at 1-866-Shop ALA (1-866-746-7252) to place your order.

Sales Tax/Tax-Exempt


ALA collects sales tax on all taxable orders in Connecticut, the District of Columbia, Georgia, Illinois, and Pennsylvania. If you are ordering from one of these areas and are NOT tax-exempt, sales tax will be automatically added to your order. If you ARE tax-exempt, and have been charged sales tax, please fax us a copy of your tax exempt form, along with your order number, and we will credit you the sales tax charge. All tax credit requests should be faxed to: 770-280-4155 Attention: ALA Accounting.

Payment Options

The ALA Store accepts Visa, MasterCard, and American Express credit cards. Organizations with established ALA accounts in good standing may order through a purchase order number and will be invoiced.


Order Processing

You will receive an email confirmation that your order has been received. Purchase orders and credit card orders will be processed by our order and fulfillment service in the same way as mail, phone, email, or fax orders.

Customer Service and Offline Ordering

Effective May 22, 2015, ALA Store is moving warehouses. Please note the new address, fax number, and e-mail address below.

Mail your order to:
American Library Association
28281 Network Place
Chicago, IL 60673-1282

Email your order to:
alastore@ala.org

Fax your order to:
312-280-5860

Call toll-free to place your order or for customer service:
1-866-Shop ALA (1-866-746-7252)
7:00 a.m.–5:00 p.m. Central Time

International Orders

Now easy to access from anywhere in the world—e-books, digital resources, and online learning from the online ALA Store. International users can get immediate access to many resources that help improve library programs, build on best practices, develop leadership, and provide personal professional development.

ALA Editions

ALA/Facet copublications are distributed in the UK and Europe exclusively by Facet Publishing. All other titles are distributed in the UK and Europe by Eurospan.

If you are ordering ALA Editions print titles from outside the United States and its territories, please place your order with the appropriate foreign representative listed below to ensure the fastest and most economical shipment of your order. If you choose to order directly through the American Library Association, all international orders must be prepaid in full with U.S. funds by wire transfer, credit card, proforma invoice, or cashiers check drawn from a U.S. bank. All books sent outside the US are shipped via United Parcel Service International. Orders for shipment outside the United States are subject to shipping fees, applicable customs, duties and taxes, all of which are the responsibility of the customer. Postage and handling rates for international orders will be calculated based upon the weight of the product(s).

To determine the shipping costs for your order please include:
· Name/company name
· Street address/apartment/suite/unit
· Postal code (if applicable)
· City
· Country
· Fax, phone, and email contact information.

ALA Editions / ALA TechSource:

Canada: 
Canadian Library Association 
328 Frank Street
Ottawa, Ontario K2P 0X8
Canada 
Tel: 613-232-9625, ext. 310
Fax: 613-563-9895
online: www.cla.ca

Europe, the United Kingdom, Israel, and the continent of Africa: 
Eurospan Group
3 Henrietta Street
Covent Garden
London WC2E 8LU
Tel: +44(0)1767 604972
Fax: +44 (0)1767 601640
Email:  info@eurospangroup.com

Thailand, Cambodia, Laos & Burma:
Booknet Co., Ltd.
8 Soi Krungthep Kreetha 8 Yaek8
Huamark, Bangkapi
Bangkok 10240
Thailand
Tel: (02) 769-3888
Fax: (02) 379-5183
Email: booknet@book.co.th

Asia Pacific Region:
Visit iGroup at http://www.igroupnet.com/ to learn more about the regional distributor in the following Asia Pacific countries: Singapore, Indonesia, Phillipines, Thailand, Vietnam, China, Hong Kong, India, Korea, & Taiwan.

Other countries not listed above: 
Baker & Taylor International 
1120 U.S. Route 22 East
P.O. Box 6885
Bridgewater, NJ 08807 
Tel: 908-541-7000/7305 
Fax: 908-541-7853
online: www.btol.com

Neal-Schuman:

Canada: 
The OLA Store
c/o The Ontario Library Association
50 Wellington Street East, Suite 201,
Toronto, ON M5E 1C8
Canada
Tel: 416-363-3388 or toll-free 866-873-9867
Fax: 416-941-9581 or toll-free 800-387-1181
Online: www.accessola.com

Europe, the United Kingdom, Israel, and the continent of Africa: 
Eurospan Group
3 Henrietta Street
Covent Garden
London WC2E 8LU
Tel: +44(0)1767 604972
Fax: +44 (0)1767 601640
Email:  info@eurospangroup.com

Thailand, Cambodia, Laos & Burma:
Booknet Co., Ltd.
8 Soi Krungthep Kreetha 8 Yaek8
Huamark, Bangkapi
Bangkok 10240
Thailand
Tel: (02) 769-3888
Fax: (02) 379-5183
Email: booknet@book.co.th

Asia Pacific Region:
Contact iGroup to learn more about the regional distributor in the following Asia Pacific countries: Singapore, Indonesia, Phillipines, Thailand, Vietnam, China, Hong Kong, India, Korea, & Taiwan.
online: http://www.igroupnet.com/

Other countries not listed above: 
Baker & Taylor International 
1120 U.S. Route 22 East
P.O. Box 6885
Bridgewater, NJ 08807 
Tel: 908-541-7000/7305 
Fax: 908-541-7853
online: www.btol.com

Facet Publishing

For customers wishing to purchase Facet Publishing titles outside the US and Canada, please contact Bookpoint at +44 (0) 1235 827702 or facet@bookpoint.co.uk.

ALA Graphics

ALA Graphics customers in Canada, Australia, the UK and western Europe may order ALA Graphics products by placing orders with the companies listed below. Other international customers may request a quote on product and shipping directly from ALA by contacting Customer Service by phone, fax, email, or postal service.

Canada:
Ontario Library Association
2 Toronto Street, 3rd Floor
Toronto, ON M5C 2B6
Phone: (416) 363-3388
fax: (416) 941-9581
Email: swice@accessola.com
online: accessola.com/olastore

England:
Demco Europe Ltd
Grange House
2 Geddings Road
Hoddesdon
Herts. EN11 0NT
England

Trading as: Gresswell
Phone: 01992 454511
Fax: 01992 448989
www.gresswell.co.uk

Trading as: LFC
Phone: 08458506507
Freefax: 0800616629
www.LFCcatalogue.co.uk

Australia
Library AV and Large Print Pty Ltd
PO Box 6300
NORTH RYDE 2113
Australia
Phone: 1300 890 LAV
www.libraryav.com.au

Other countries not listed above:
American Library Association
c/o BrightKey
9050 Junction Drive
Annapolis Junction, MD 20701
USA
Phone: 866-746-7252
Fax: 312-280-5860
Email: alastore@ala.org