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How Libraries and Librarians Help: A Guide to Identifying User-Centered Outcomes
Joan C. Durrance, Karen E. Fisher, Marian Bouch Hinton
Item Number: 978-0-8389-0892-1
Publisher: ALA Editions
Price: $52.00
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200 pages
6" x 9"
ISBN-13: 978-0-8389-0892-1
Year Published: 2004
Being able to "tell your library's story," illustrating how library services provide value and help the community and users, is the key to your library's future. The practice of measuring outcomes is becoming crucial to the library's ongoing mission: libraries are being called upon to address the value of library programs by assessing their effects on library patrons and the community as a whole.

With funding under a National Leadership Grant from the Institute of Museum and Library Services (IMLS), Durrance and Fisher have developed the “How Libraries and Librarians Help (HLLH) Outcome Model,” field testing it in six libraries over two years. In this practical reference, they share their findings, cutting-edge, step-by-step HLLH methods, and library success stories that bring the process to life with outcomes like, “Empowering Youth” and “Strengthening Community.”

Use this straightforward model to:
  • Strategize the big picture, collect, and interpret data with seven easy exercises
  • Apply the four-step process to assess and present outcomes
  • Measure and report your library’s contributions
  • Draw together all the pieces to communicate a compelling case for library services
To stay in the game, library directors, administrators, managers, and community leaders must prove the value of the library and its services using outcome measures. Here's how to quantify the contribution of your library's programs to individuals and communities to gain recognition and funding.

About the Authors
Joan C. Durrance is a professor at the University of Michigan School of Information. A significant contributor to library and information science research, Durrance’s work has been recognized with an RR Bowker-Isadore Mudge Award. She has received research grants form the W. K. Kellogg Foundation as well as IMLS. She and Fisher are co-authors of Online Community Information: Creating a Nexus at Your Library.

Karen E. Fisher is an Associate Professor and Chair of the MLIS program at The Information School, University of Washington. She holds a Ph.D. in library and information science from the University of Western Ontario. Her research addresses information behavior in everyday contexts (IBEC). The author of over fifty articles and books, her current research is funded by the Institute of Museum and Library Services, and the National Science Foundation. For more information about Dr. Fisher, visit

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