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Managing for Results: Effective Resource Allocation for Public Libraries
Sandra Nelson, Ellen Altman, and Diane Mayo for PLA
Item Number: 978-0-8389-3498-2
Publisher: ALA Editions
Price: $62.00
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362 pages
8.5" x 11"
ISBN-13: 978-0-8389-3498-2
Year Published: 1999
Successfully managing a library means doing the right things right all the time. If a library’s resources are being channeled to objectives that have little or nothing to do with the library’s mission and goals for its community, the library is doing the wrong things right and probably will be unable to meet its real goals.

Every public library, regardless of size, has four important resources to help meet its mission and achieve its goals in the community. Staff, the library’s collection, technology, and the library facility itself all need to be effectively managed for the library to achieve the right results.

Using the Planning for Results planning process as the springboard, the Public Library Association has developed a new tool to enable librarians to allocate and reallocate to help the library achieve its goals and meet community needs.

Managing for Results requires librarians to take a proactive approach to marshaling and managing all of the library’s resources effectively. Using this planning guide, librarians will be able to identify their key resources, make choices among different priorities, and assign resources to achieve results.

The key to successfully allocating resources is first knowing what you want to accomplish. Most of a library’s resources are already allocated to some objective or another. However, Managing for Results forces you to evaluate whether resources are being used to achieve the real objectives of the library in the community. This may mean reallocating resources, or evaluating library goals to be sure that the library’s resources are used to ensure that the library achieves its mission, serves the community, and gives patrons what they need and want.

The numerous workforms are designed to enable librarians to identify, collect, and analyze the information needed to correctly allocate resources. They focus on the factors needed to allocate resources, such as the number of professional staff needed, how to budget for library materials, the amount of space needed for programs, and the type and amount of software and hardware needed for the community served.

Using the workforms and the guidelines, librarians can focus on their specific library’s needs and objectives. The process outlined in Managing for Results can be used regardless of the planning process used, the size of the facility, and the library’s mission.
Table of Contents

Instructions and Workforms

Every Library Has Some Sort of Plan
Wired for the Future
Other Uses for this Book
Some Basic Definitions
Using the Materials in This Book Effectively
Results Require Resources
Resource Allocation Issues
It All Comes Back to Making Decisions
Managing Your Library’s Staff
Considering Staff as a Resource
Collecting Data
Issues to Consider when Making Decisions
Interpreting and Deciding
Workforms S1–S18
Managing Your Library’s Collections
Considering Collections as a Resource
Collecting Data
Issues to Consider when Making Collections Decisions
Interpreting and Deciding
Workforms C1–C17
Managing Your Library’s Facilities
Considering Facilities as a Resource
Collecting Data
Issues to Consider when Making Facilities Decisions
Interpreting and Deciding
Workforms F1–F16
Managing Your Library’s Technology
Considering Technology as a Resource
Collecting Data
Issues to Consider when Making Technology Decisions
Interpreting an Deciding
Work Forms T1–T15
Activities for This Planning Cycle
Gap Analysis
Analyzing Numeric Data
Library Scan
Current Resource Allocation Chart
In-Library Use of Materials
Document Delivery
Materials Availability Measures
About the Author
Sandra Nelson is a consultant, speaker, trainer, and writer specializing in public library planning and management issues. She has presented hundreds of training programs in more than thirty-five states during the past two decades. During her career, Nelson has worked in both large and small public libraries and in state library agencies. She chaired the Public Library Association committee that developed the PLA planning process, Planning for Results: A Public Library Transformation Process, and coauthored Wired for the Future: Developing Your Library Technology Plan (ALA, 1999).

Ellen Altman is former feature editor of Public Libraries, the official publication of the Public Library Association. She also was formerly professor and director of the Graduate School of the University of Arizona. With co-author Peter Hernon, Dr. Altman was recipient of the Highsmith Award for Library Literature (1999) for Assessing Service Quality: Satisfying the Expectations of Library Customers.

Diane Mayo is vice president of Information Partners, Inc., an information technology and library automation consulting firm that specializes in assisting libraries with planning and implementing a wide range of technologies. She is a professional librarian with more than twenty years experience in the field of library automation who speaks frequently on managing technology in public libraries. In addition to her consulting work, Mayo has managed both technical services and public services operations in multibranch public libraries as well as worked for a vendor of automated library systems.
“Anyone interested in the evaluation of resource allocation should be familiar with this most important work.”
—Journal of Academic Librarianship

“Recommended for all public libraries and library science collections.”
—Library Journal

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Giving you tools from the experts of PLA to get the job done, this indispensable guide will help you to show and prove results.
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