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Records and Information Management
Patricia C. Franks
Item Number: 978-1-55570-910-5
Publisher: ALA Neal-Schuman
Price: $82.00
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424 pages
6" x 9"
ISBN-13: 978-1-55570-910-5
Year Published: 2013
AP Categories: A
Benefiting LIS students and professionals alike, Franks presents complete coverage of the records and information lifecycle model. Encompassing paper, electronic (databases, office suites, email), and new media records (blogs, wikis), as well as records residing in “the cloud” (software as a service), the text addresses a full range of topics, including
  • The origins and development of records and information
  • The discipline of information governance
  • Creation/capture, classification, and file plan development
  • Retention strategies
  • Access, storage, and retrieval
  • Electronic records and electronic records management systems
  • Emerging technologies such as web records, social media, and mobile devices
  • Vital records, disaster preparedness and recovery, and business continuity
  • Monitoring, auditing, and risk management
  • Inactive records management, archives, and long-term preservation
  • Education and training
  • Developing a strategic records management plan

Table of Contents

List of Illustrations

Chapter 1: The Origins and Development of Records and Information
Records and Recordkeeping in Society
Recordkeeping in the United States in the Twentieth Century
Information Technology, Records, and the Information Age
Web 2.0, Social Media, and Society

Perspective: Realigning the Records Management Covenant
by Steve Bailey


Chapter 2: Records and Information Management: The Foundation for Information Governance

Information Governance
Records Management as a Professional Management Discipline
Records and Information Management Lifecycle 
Records Management Program Elements, Functions, and Activities
Standards, Laws, Regulations, and the Legal Environment

Paradigm: The US Nuclear Power Industry Mitigates Risk in the Use of Electronic Formats to Meet Quality Assurance Record Retention Requirements
by Eugene Yang


Chapter 3: Records and Information Creation/Capture, Classification, and File Plan Development

Records and Information Creation and Capture
Controlled Language and Records Classification
Business Classification Schemes 
Indexing, Content Analysis, and File Plan Development
Records Management Metadata

Paradigm: The Vermont Functional Classification System (VCLAS)
by Tanya Marshall


Chapter 4: Records Retention Strategies: Inventory, Appraisal, Retention, and Disposition

Records Inventory
Records Appraisal
Legal and Regulatory Compliance
Developing a Records Retention and Disposition Schedule

Paradigm: Implementing Records Retention in an ERP System: Records Retention, Appraisal, and Disposition
by Nancy Kunde


Chapter 5: Records and Information Access, Storage, and Retrieval

Business Process Mapping and Workflow Processes
Access Controls
Active Storage Systems
Search and Retrieval Process 
Metadata and Metadata Standards
Paradigm: New Business Intake—Law Firm Environment
by Deborah Rifenbark


Chapter 6: Electronic Records and Electronic Records Management Systems

Electronic Records
Enterprise Information Systems 
Content Management Systems 
Enterprise Content Management Systems
Electronic Records Management 
Electronic Records Management Systems
Electronic Records Management Systems Guidance
Data and System Migration
Records Management in the Clouds
Planning and Managing an Electronic Records Management Program

Paradigm: Records Management in the Cloud
by Mary Beth Herkert


Chapter 7: Emerging Technologies and Records Management

Diffusion of Innovation and Trend Spotting 
Identifying, Capturing, and Scheduling Web Records
Social Media and Records Management 
Managing Mobile Devices 
Integration into the Electronic Records Management System 

Paradigm: Discovering the South Land—Employing Emerging Technologies, Motivating Staff, and Measuring Success,
by Christian van der Ven


Chapter 8: Vital Records, Disaster Preparedness and Recovery, and Business Continuity

Business Resumption Strategies
Vital Records Program
Disaster Preparedness and Recovery Planning
Business Continuity Planning 

Paradigm: Archdiocese of New Orleans Rebuilds Archives after Hurricane Katrina, 
by Emilie Gagnet Leumas


Chapter 9: Monitoring, Auditing, and Risk Management

Monitoring the Management of Records
Auditing the Records Management Program
Risk Management

Paradigm: Creating Defensible Records Retention Programs,
by Fred V. Diers


Chapter 10: Inactive Records Management, Archives, and Long-Term Preservation

Inactive Records and Records Centers
Archives Management
Long-Term Preservation
Digital Curation and Preservation

Paradigm: Chaos to Control—A Continuing Journey
by Barb Ricci and Jeffrey W. Cox


Chapter 11: Records Management Education and Training

Preparation for Records Management Professionals
Records Management Training Programs

Paradigm: Digital Education for a Digital World—The Digital Curriculum Laboratory at Simmons College
by Ross Harvey


Chapter 12: From Records Management to Information Governance, An Evolution

Developing a Records Management Program 
Implementing an Information Governance Strategy

Perspective: Information Governance Program Development
by Diane K. Carlisle

Appendix: A Sampling of Records Management Laws and Regulations outside of the United States

About the Author

Patricia C. Franks is an associate Professor in the School of Library and Information Science (SLIS) at San José State University in California, where she serves as the Master of Archives and Records Administration (MARA) Program Coordinator and the SLIS Internship Program Coordinator. Dr. Franks supervises virtual interns and teaches courses related to information organizations and management, archival studies, and records management. Her professional activities include working with ARMA International, most recently as Consensus Group Leader for both ANSI/ARMA 1-2011 Implications of Web-Based, Collaborative Technologies in Records Management and ARMA TR 21-2012 Using Social Media in Organizations.

"On the strength of its currency and coverage alone, Franks’ book is poised to take over as the recommended go-to reference for both students and RIM professionals for many years to come ... an up-to-date, coherent, readable, and highly informative text that all RIM/ IG professionals should keep close at hand for ongoing reference."
— Information Management

"Does a fine job assembling a seminal text on core records administration topics ... I encourage anyone participating in the archives and records management field today or considering entering an Archives & Records Administration program to acquire this volume."
— Technicalities

"The handbook is well constructed and organized with a good balance of theory and practical examples … It is comprehensive and is easy to understand. This work is highly recommended to all those with an interest in recordkeeping and information management today."
— Australian Academic & Research Libraries

”Presents broadly the state of the profession of records management in its full breadth and depth, leaving no topic unaddressed … rich yet compact."
— Catholic Library World

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