Browse Our Categories



Evaluating the Impact of Your Library, Second Edition
Sharon Markless and David Streatfield
Item Number: 978-1-85604-812-5
Publisher: Facet Publishing, UK
Price: $95.00
Email Friend
  Order Options:  
  Add To Cart  
  Add To Wish List  
Customers outside of North America (USA and Canada) should contact Facet Publishing for purchasing information.

192 pages
6" x 9"
ISBN-13: 978-1-85604-812-5
Year Published: 2012

Read the Table of Contents and Chapter 1 of this book now!

Assessing impact is increasingly critical to the survival of services: managers now require comprehensive information about effectiveness, especially in relation to users. Outlining a rigorously tested approach to library evaluation and offering practical tools and highly relevant examples, the new second edition of Evaluating the Impact of Your Library enables library managers to get to grips with the slippery concept of service impact and to address their own impact questions in their planning. Markless and Streatfield fully update the text to include international approaches to qualitative library evaluation, new international research, and current debates on the evolving nature of evaluation, as well as reflections on the importance of involving stakeholders and of evaluation to guide advocacy. Key topics include:
  • The demand for evidence
  • Getting to grips with impact
  • Putting the impact into planning
  • Success criteria and impact indicators
  • Making things happen using activities and process indicators
  • Gathering and interpreting evidence
  • Taking stock, setting targets, and development planning
  • Performing national or international evaluation
  • Next steps

About the Authors

Sharon Markless is a Senior Lecturer in Higher Education at King's College, London and at the University of Surrey. She carries out research and consultancy work with Information Management Associates in the field of public, academic and school libraries. She is a trained teacher and was formerly a Senior Researcher at the National Foundation for Educational Research (NFER). David Streatfield leads Information Management Associates, a research, training and consultancy team working in education, health and libraries. He has over 25 years' experience in educational and social sciences research and consultancy, including several years as Head of Information Research and Development at NFER.

The authors are Independent Impact Consultants to the Bill and Melinda Gates Foundation's Global Libraries Initiative and have worked in a similar capacity for various overseas and international programs including the International Federation of Library Associations and the United National Development Agency in Bulgaria.

"Stands out as a shining example of how a guide should be written."
--Information Research

"The strength of the book lies in its duality as both a tool and as an insightful analysis of the context, concepts and methodologies required to demonstrate the effectiveness of your library." 


  Also of interest:  
Getting Started with Evaluation
Item Number:  978-0-8389-1195-2
Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them.
Price: $69.00
Say It with Data: A Concise Guide to Making Your Case and Getting Results
Item Number:  978-0-8389-1194-5
This vital book explores the whys and hows of using data to build a better picture of library needs and success.
Price: $39.00
The Quality Library: A Guide to Self-Improvement, Better Efficiency, and Happier Customers
Item Number:  978-0-8389-0952-2
Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes.
Price: $57.00