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You’ve heard it—reference transactions are down. Expensive resources aren’t used. Librarians feel their skills are underutilized. What can we do? Don’t give up! Innovative libraries are finding ways to revitalize their reference departments by shifting attitudes, changing their collection philosophies and service models, and pioneering new services. Learn proven methods for reinvigorating reference service and find out what you can do to make reference one of the centerpieces of your library again. This archived webinar was originally presented November 15, 2012, as part of the “PLA Conference Webinar Series: Three Top Programs from PLA 2012.”
About the Authors
Celeste Choate is associate director of Services, Collections and Access, Ann Arbor (Mich.) District Library.
Jason Kuhl is executive director of the Arlington Heights (Ill.) Memorial Library. Prior to assuming his current position, he served as AHML’s information services manager and later its library operations director. He began his professional career with the St. Louis County Library, where he held various branch management positions. Jason has worked in libraries for 18 years and received his MLS from the University of Illinois in 1999.
is the digital services manager at Arlington Heights (Ill.) Memorial Library. In 2006, he received his MSI from the University of Michigan. He participated in the first ALA Emerging Leaders class in 2007 and was named one of Library Journal’s Movers & Shakers in 2012. He tweets as @kongtemplation and infrequently blogs at http://richardkong.com
The Public Library Association (PLA) is a division of the American Library Association. PLA’s core purpose is to strengthen public libraries and their contribution to the communities they serve. Its mission is to enhance the development and effectiveness of public library staff and public library services.