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The Desk and Beyond: Next Generation Reference Services--print/e-book Bundle
Edited by Sarah K. Steiner and M. Leslie Madden
Item Number: 8700-9645
 
Publisher: ACRL
Price: $31.00
 
 
 
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The print edition and the e-book edition of this title are also available separately.

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It’s the best of both worlds: this specially priced bundle includes a print copy for desk reference along with the e-book version. The e-book includes the complete text of the print edition in several different file types, readable using a variety of software and devices. You will be able to download the e-book immediately upon purchase; the print copy will be shipped to you. Note: print/e-book bundles may only be shipped to addresses within the United States; international orders cannot currently be processed online. The download link for this product can be found on the final confirmation screen after you complete your purchase, and may also be accessed from your Account History. Multiple, simultaneous user access is allowed for this e-book.

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172 pages
Year Published: 2008

Librarians are already attempting to "go where the users are," so what are the next steps in reaching them and providing reference assistance? Over the years academic librarians have continued to explore new and innovative service methods: some small-scale, others sweeping. Some of these changes gain widespread acceptance, while others are tested and abandoned.

The Desk and Beyond is intended to provide a thorough exploration of the present and possible future applications of eleven of the most promising new reference delivery methods. In order to reflect the growing role of the digital environment while still respecting the importance of in-person interaction, a balance of physical and virtual methods has been maintained. This collection is intended to provide inspiration for potential reference services at your library; each chapter provides an introduction to an innovative service concept and an annotated list of sources for additional research.
About the Editors

Sarah K. Steiner is the Social Work and Virtual Services Librarian at Georgia State University Library in Atlanta. For the past six years, she has been a leader in the library’s social media outreach, coordinating, assessing, and regularly staffing the library’s chat and text-message reference service. She is cofounder of the Carterette Series Webinars, which highlight trends, innovation, and best practices in Georgia libraries. As a 2011 Library Journal Mover & Shaker, Steiner was recognized for creating networking and professional development opportunities for librarians.

M. Leslie Madden is the Instruction Coordinator for the University Library at Georgia State University in Atlanta, Georgia, where she has been employed since December 2005. Prior to this appointment, she served as the Humanities Librarian at the Georgia Institute of Technology in Atlanta, Georgia for eight years. She has an M.A. in English literature from Virginia Commonwealth University, and an M.S.L.S. from the University of North Carolina at Chapel Hill.
 
 

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