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“Mental models are deeply held internal images of how the world works, images that limit us to familiar ways of thinking and acting.”
—Peter M. Senge, The Fifth Discipline: The Art and Practice of the Learning Organization
While you need to know the ins and outs of the library and community you work in, sometimes such familiarity can lead to assumptions and mental models about the purpose, the people, and the materials of your library. When we have a mental model of something, we can get stuck in a way of thinking, making decisions that continue to reinforce the model—prioritizing tasks and budgeting to drive actions that support them. This webinar shows you how to bust some of your mental models and start the shift to innovative, out-of-the-box thinking that managing a modern library requires. This archived webinar was originally presented August 8, 2012.
About the Authors
Cheryl Gould is a library training consultant. She has worked with Infopeople as lead trainer for 15 years delivering workshops on a wide range of topics for library staff including technology, customer service, communication, exploring leadership and teambuilding. Through her consulting business, Fully Engaged Libraries, she consults on helping libraries through transitions as well as creating engaging all staff days. Cheryl has worked with over 150 different instructors to create workshops on more than 200 different topics relevant to libraries.
The Public Library Association (PLA) is a division of the American Library Association. PLA’s core purpose is to strengthen public libraries and their contribution to the communities they serve. Its mission is to enhance the development and effectiveness of public library staff and public library services.