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	Managing Library Volunteers: A Practical Toolkit Preston Driggers and Eileen Dumas Item Number: 978-0-8389-0806-8   Publisher: ALA Editions Price: $45.00		Order Options:       Qty:
176 pages 8.5" x 11" Softcover ISBN-13: 978-0-8389-0806-8 Year Published: 2002 Volunteers play a vital role in successful libraries across the county, and as staffing budgets shrink and change, it is more important now than ever to create and sustain a volunteer program that works to your advantage. This hands-on guide to recruiting, training, managing, and recognizing library volunteers is packed with ideas that will help you to both start from scratch or reenergize the system you already have. It is a must-have for any size or type of budget-savvy, proactive library. Organized around the timeline of the volunteer recruitment process, this practical toolkit covers the gamut of issues from assessing needs to creating policy, whether at a large system or a single branch, public, special, or academic library. Using tested management guidelines, you will learn how to: Find and recruit top-notch people Match the volunteers you have with the help you need Keep these valuable human assets stimulated and satisfied Adapt proven management guidelines for any library situation Armed with more than 100 forms and real-life examples that you can use and customize, you will have everything you need to increase your services, generate publicity, and build a bridge between your library and the community it serves, all the while developing a superlative volunteer program. Sign up today! Figure and Samples Acknowledgments How to Use This Manual Introduction: The Volunteer Cycle Program 1 The Value of Library Volunteerism 2 Volunteer Program Mission Statement 3 Volunteer Program Benefits and Purposes 4 Volunteer Administration 5 Rights and Duties of Volunteers 6 Volunteers and Library Friends 7 Legal and Risk Management Issues 8 Volunteer Program Communication 9 Volunteer Program Evaluation 10 Volunteer Motivation 11 Volunteer Needs Assessment 12 Requisitioning Volunteers 13 Selling the Volunteer Program 14 Recruitment of Volunteers 15 Recruitment Approaches 16 Volunteer Application Form 17 Interviewing and Selection 18 Reference Requests 19 Volunteer Contracts and Releases 20 Time Forms 21 Orientation Training 22 Customer Confidentiality 23 Volunteer Skill Training 24 Safety Training 25 Performance Evaluation 26 Job Design 27 Job Descriptions 28 Volunteer Recognition Policies 29 Recognition Programs 30 Awards, Gifts, and Perks 31 Library Volunteer Rules 32 Volunteer Corrective Action 33 De-volunteering 34 Exit Interviews and References 35 Volunteer Personnel Files 36 Volunteer Administration Records Bibliography Index About the Author Preston Driggers has worked in private and public sector human resources management for more than twenty-five years. He is currently personnel and risk manager for the Douglas Public Library District in Colorado. An active participant in the Colorado Libraries Volunteer Managers Council, he also serves as associate faculty member of Regis University where he teaches courses in organizational behavior, human resources and the sociology of work. Driggers earned a master's degrees in industrial administration and sociology form the University of Illinois and Arizona State University and a doctorate degree in organizational development from Colorado State University. Eileen Dumas is the special services librarian at the Aurora Public Library in Colorado and has worked in volunteer management since 1991. She has been active in local volunteer organizations serving as board member of the Directors of Volunteers in Agencies, as chair of the City of Aurora Volunteer Coordinators Group, and as a member of the Retired Senior Volunteer Program. Since 1998, she has edited the "Volunteer Line" column that runs in Colorado Libraries. Dumas earned a master's degree in library science from Indiana University. Reviews “Driggers and Dumas have provided us with a well-thought-out and truly practical toolkit...It is clearly written and presented, logically arranged, and a useful publication for library managers.” —The Australian Library Journal “This Practical guide is, indeed, eminently practical, keeping the convenience of the reader/user in mind at all times. The result is an excellent manual for teaching and learning the MARC format...This book will come in handy for students in formal cataloging courses as well as practitioners who have never learned MARC in the course of their work, administrators seeking a crash course so they can understand what librarians and vendors are talking about with them” —Technicalities “This solid, comprehensive treatment on effective management of volunteers is suitable for most library collections and especially recommended for public libraries.” —Library Journal “This practical guide is designed for several uses: to help the new volunteer director; to lead the inexperienced as well as the seasoned volunteer manager to sample forms, policies, and procedures; and to form the basis for customized volunteer programs.” —Booklist “If your library is contemplating the use of volunteers in any significant way then you want two copies of this book—one for the person who is going to manage the program and the other for the professional library of the organization. The authors, both practitioners, have written a clear, concise, and most useful manual.” —Public Library Quarterly “This functional manual is one of the few handbooks that is geared specifically to library volunteer managers.” —VOYA