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6" x 9"
Year Published: 2012
Read the Table of Contents and Chapter 1 of this book now!
As the information environment becomes increasingly electronic, digital libraries have proliferated, but the focus has often been on innovations in technology and not the user. User Studies For Digital Library Development focuses on the feedback that matters most when developing digital services: the library user’s. Research and analysis of users is essential to fine-tune the content and approach of digital libraries, and this landmark guide by Milena Dobreva, Andy O'Dwyer, and Pierluigi Feliciati explores the place and methods of user studies in digital libraries and explains the different types of studies. Offering methods to ensure libraries are effective, accessible and sustainable in the long term, this book covers such key topics as
This book is ideal for anyone involved in the development, design, or support of digital library services.
- The place of user studies in digital libraries
- Explaining user-centric studies, information behavior and user experience studies
- User-study methods, including surveys, questionnaires, expert evaluation methods, eye tracking, deep log analysis, personae and ethnographic studies
- Critical issues such as evaluation of digital libraries, digital preservation, social media, the shift to mobile devices, and ethics
- How user studies function in different types of institutions, from libraries, archives, and museums to audiovisual collections and art collections
- The future of user studies
Table of Contents
Preface - Tom Wilson
1. Introduction: user studies for digital library development - Milena Dobreva, Andy O’Dwyer and Pierluigi Feliciati
PART 1: SETTING THE SCENE
2. Models that inform digital library design - Elaine G Toms
3. User-centric studies - Sudatta Chowdhury
4. Design issues and user needs - Petar Mihaylov
5. Users within the evaluation of digital libraries - Giannis Tsakonas
PART 2: METHODS EXPLAINED AND ILLUSTRATED
6. Questionnaires, interviews and focus groups as means for user engagement with evaluation of digital libraries - Jillian R Griffiths
7. Expert evaluation methods - Claus-Peter Klas
8. Evidence of user behaviour: deep log analysis - David Nicholas and David Clark
9. An eye-tracking approach to the evaluation of digital libraries - Panos Balatsoukas
10 Personas - Katja Guldbæk Rasmussen and Gitte Petersen
PART 3: USER STUDIES IN THE DIGITAL LIBRARY UNIVERSE: WHAT ELSE NEEDS TO BE CONSIDERED?
11. User-related issues in multilingual access to multimedia collections - Paul Clough
12. Children and digital libraries - Ian Ruthven, Monica Landoni and Andreas Lingnau
13. User engagement and social media - Jeffery K Guin
14. Significant others: user studies and digital preservation - Kathleen Menzies and Duncan Birrell
15. The shift to mobile devices - Lina Petrakieva
16. Resource discovery for research and course design - Zsuzsanna Varga
17. Support for users within an educational or e-learning context - Nicola Osborne
PART 4: USER STUDIES ACROSS THE CULTURAL HERITAGE SECTOR
18. User studies in libraries - Derek Law
19. User studies in archives - Wendy M Duff
20. User studies in museums: holding the museum in the palm of your hand - Susan Hazan
21. Digital art online: perspectives on user needs, access, documentation and retrieval - Leo Konstantelos
22. User studies for digital libraries’ development: audiovisual collections - Andy O’Dwyer
23. A business-model perspective on end-users and open metadata - Harry Verwayen and Martijn Arnoldus
PART 5: PUTTING IT ALL TOGETHER
24. And now … to the brave real world - Milena Dobreva, Andy O’Dwyer and Pierluigi Feliciati
About the Authors
Dr. Milena Dobreva is a senior researcher at CDLR, University of Strathclyde. She managed the DiSCmap project on user priorities in digitization of special collections and coordinated the Europeana user and functionality study.
Andy O'Dwyer has been with the BBC since 1986 applying technical solutions to the long term preservation of broadcast material. He has managed several European collaborative projects providing online access to parts of the BBC's newly digitized content.
Pierluigi Feliciati is a Researcher at the University of Macerata, Italy.
"This book is a timely one...The chapters are written by highly competent researchers and professionals known in the digital libraries and user studies world. The research world meets the professionals, the mature and authoritative researchers are represented side by side with young ones just starting their career."
— Information Research
"This is a publication I can wholeheartedly recommend to academics, researchers, students and practitioners. It is solidly embedded in the theory and literature of information behaviour and user studies. However, the text should not overwhelm practitioners who wish to enter the fascinating area of user studies research in the ever-expanding world of digital libraries."
— Online Information Review