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IM and SMS Reference Services for Libraries (THE TECH SET® #19)
Amanda Bielskas and Kathleen M. Dreyer
Item Number: 9781555707828
Publisher: ALA TechSource
Price: $59.95
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This title is also available for purchase as part of THE TECH SET® #11-20.

120 pages
6" x 9"
ISBN-13: 9781555707828
Year Published: 2012

Read the Table of Contents and Chapter 1 of this book now!

Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think! This manual offers information on the technological aspects of providing such a service, as well as how to create a training program for librarians and how to build an internship program to expand the service. The authors walk you through choosing the right software, including setting up a Google Voice account instead of buying a cell phone for your text messaging reference service. It also covers how to assess the needs of your library, get staff buy-in to implement a new program and change the culture at your library, as well as organize and implement a staff training program.
About the Authors

Amanda Bielskas is the Geology/Geosciences and Psychology Librarian at Columbia University and has been at Columbia since 2007. She earned her Master of Library Science at Long Island University, has a Bachelor of Arts degree in Environmental Geology from SUNY Plattsburgh, and has a master’s degree in Anthropology from Hunter College. Currently she also serves as an Adjunct Librarian at New York University and The Borough of Manhattan Community College. She has worked as the Senior Reference Librarian at the American Museum of Natural History and, in addition to her academic experience, has also worked in several public libraries on Long Island.

Kathleen M. Dreyer is Head of the Watson Library of Business and Economics at Columbia University. In addition to providing research assistance to students and faculty, she oversees the collections and staff of the library. Before coming to Columbia, she was a reference librarian at the Lippincott Library at the University of Pennsylvania and a collections assistant at the Jack Brause Library at New York University. 

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