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Successful Enquiry Answering Every Time, Sixth Edition
Tim Buckley Owen
Item Number: 978-1-85604-811-8
Publisher: Facet Publishing, UK
Price: $95.00
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Customers outside of North America (USA and Canada) should contact Facet Publishing for purchasing information.

176 pages
6" x 9"
ISBN-13: 978-1-85604-811-8
Year Published: 2012

Read the Table of Contents and Chapter 1 of this book now!

The new sixth edition of Successful Enquiry Answering Every Time is a one-stop guide to answering all types of inquiries at the reference desk. Owen guides readers through every stage of research, from finding out what the user really wants, to providing a thorough response. Emphasizing how to make the best use of limited resources, Owen also offers a final chapter with practical advice on how to set up a reference desk from scratch or revive one that needs a fresh approach. This fully updated edition offers a wealth of new information, including
  • Advice on how to handle inquiries by email, SMS, and social media
  • Coverage of developments in new mobile media, such as smart phones and e-books
  • Assessment of new information sources such as blogs
  • Ways to manage, evaluate, and improve remote reference
  • A "Starter Sources" section offering an up-to-date list of quality reference sources online and in print
This book is an invaluable guide for information professionals at the reference desk in any type of library or information organization.
About the Author

Tim Buckley Owen is an independent writer and trainer with over 40 years' experience of information work, at Westminster Central Reference Library, the City Business Library, and as Principal Information Officer at the London Research Center. He has also held strategic media and communications posts at Chartered Institute of Library and Information Professionals (CILIP); the Museums, Libraries & Archives Council; and the Library & Information Commission.


"Tim Owen has done a cracking job ... This really is a most excellent text. The style is lively without being patronizing. This title should be required reading for LIS students."
--Managing Information

"This book is on my list of must have titles, order it for your office now!"
--Info News

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