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E-Books and Customer Service at Your Library (PLA On-Demand Webinar)—INDIVIDUAL USER
Leah L. White and Gwyneth Stupar
Item Number: 0501-1201
Publisher: PLA
Price: $28.00
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Note: the purchase of this on-demand webinar will include instructions and a password to access the archived recording of the webinar. You'll have access to the on-demand webinar for one year from date of purchase.

This on-demand webinar is intended for the sole use of the purchaser, whether an individual or group. Redistribution or rebroadcast to another individual or group other than the purchaser is prohibited. Thank you for your cooperation.

Please note: Your purchase at the ALA Store is only Step 1 of a 2-Step Registration process!

Upon purchase you will receive an Access Instructions PDF in the form of a digital download. The download link can be found on the final confirmation screen after you complete your purchase, and may also be accessed from your Account History. This PDF contains a link to the webinar recording and a password you'll need to view it. You must download this PDF and follow the instructions in order to access the webinar recording. If you have questions or problems accessing the purchased recording, send a message to, or call 800-545-2433 ext. 5PLA (5752).

Technical requirements:
To playback this on-demand webinar you should have the newest version of Adobe Flash Player installed and Javascript enabled in your web browser. A fast internet connection and computer is recommended.

How can you improve your patrons’ e-book experience at your library? This webinar will look at library customer service related to e-books. Presenters will detail ways to improve your library’s website in order to optimize the e-book lending experience; will discuss ideas for improving the e-book experience inside the library; will give an overview of e-book programming ideas from different libraries; and will share proven marketing ideas.

This archived webinar was originally presented May 1, 2012, as the third of four webinars in “Public Librarian’s Guide to E-Books: A PLA Webinar Series” (Spring 2012).
About the Authors

Leah L. White is a reader services librarian at the Northbrook (Ill.) Public Library and a 2012 Library Journal Mover and Shaker. She is a member of the Adult Reading Round Table Steering Committee and the Reference Librarians Association Continuing Education Planning Committee. Leah graduated from Dominican University with her MLIS in 2008 and co-founded the Chicago Deskset. She loves comic books, science fiction, fantasy, and video games, and is passionate about helping library workers think about what’s next for libraries. You can follow her on Twitter: @leahlibrarian.

Gwyneth Stupar has worked in libraries for the past 13 years, as a librarian for 6. She has worked in archives and public libraries both at busy public service desks and behind the scenes. When she is not saving the library world, she is volunteering at the largest railway museum in the country, the Illinois Railway Museum in Union, Ill. She is proud to serve as reference and web services librarian at the Northbrook (Ill.) Public Library.

The Public Library Association (PLA) is a division of the American Library Association. PLA’s core purpose is to strengthen public libraries and their contribution to the communities they serve. Its mission is to enhance the development and effectiveness of public library staff and public library services.

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