Browse Our Categories



PLA Service Response Workbook: Get Facts Fast: Ready Reference
Public Library Association
Item Number: 2011-017
Publisher: PLA
Price: $15.00
Email Friend
  Order Options:  
  Add To Cart  
  Add To Wish List  
Based on Public Library Service Responses 2007, by June Garcia and Sandra Nelson for the Public Library Association

Note: this is an online workbook offered on the Moodle e-learning platform. Please review the Moodle Technical Requirements before making your purchase.

Please note: Your purchase at the ALA Store is only Step 1 of a 2-Step Registration process!

Upon purchase you will receive an Access Instructions PDF in the form of a digital download. The download link can be found on the final confirmation screen after you complete your purchase, and may also be accessed from your Account History. This PDF contains a link to the ALA Online Learning site, and an "enrollment key," a one-time password you will need to begin the workbook. You must download this PDF and follow the instructions in order to complete the registration. Further technical information is at the Moodle Technical Requirements page.

This product may only be purchased using a credit card. If purchased using a purchase order, your account will be billed but the download will be inaccessible.

Is helping residents in your community get facts fast a service priority in your library now? Do you think it may become a service priority in the future? What types of services and programs might you provide to support this priority? In this online workbook you will find tools to assess your current services in this area and to identify what would be required to expand those services. Provide your residents with someone to answer their questions on a wide array of topics of personal interest.

The purchase of this online workbook will include instructions and an enrollment key to access the online workbook being held on the ALA Online Learning Moodle Site.
About the Authors

June Garcia has over 40 years experience as a public librarian. Her experience includes six years as director of an urban library (San Antonio Public Library), twelve years as the administrator of a branch library system (Phoenix Public Library), and five years as a branch manager. She has served as CEO of the CARL Corporation, and as Vice President and Chief Ambassador of TLC/CARL.  For six years, she was a managing partner, along with Ronald Dubberly, of Dubberly Garcia Associates, a broad-based consulting company serving the library industry.  Since 2008, she has been sole proprietor of June Garcia LLC.

Garcia has been an active participant for over 25 years in the Public Library Association’s efforts to develop tools that will enable public librarians and trustees to effectively plan, measure and evaluate public library service. She is co-author, along with Sandra Nelson, of Creating Policies for Results: From Chaos to Clarity  (ALA 2003) and Public Library Service Responses (2007). Ms. Garcia served as Associate Editor for the Results series of publications by PLA.

Garcia was the President of the Public Library Association from 1991-1992, and she has served three terms on the ALA Council.  She has been a frequent speaker at library conferences and staff development workshops on a wide variety of topics relating to strategic planning, measurement and evaluation, facilities planning, and fundraising.

Sandra Nelson is an award-winning consultant, speaker, trainer, and writer specializing in public library planning and management issues. She has presented hundreds of training programs in 48 states during the past three decades. During her career, Nelson has worked in both large and small public libraries and in state library agencies. She is the author of Implementing for Results (2009), Strategic Planning for Results (2008), and The New Planning for Results: A Streamlined Approach (2001), and is coauthor of Creating Policies for Results: From Chaos to Clarity (2003), Managing for Results: Effective Resource Allocation for Public Libraries (2000), and Wired for the Future: Developing Your Library Technology Plan (1999), all published by the ALA. She served as senior editor for the PLA Results series and authored Libraries Prosper: A Guide to Using the PLA Advocacy Toolkit, published by PLA.

The Public Library Association (PLA) is a division of the American Library Association. PLA’s core purpose is to strengthen public libraries and their contribution to the communities they serve. Its mission is to enhance the development and effectiveness of public library staff and public library services.

  Also of interest:  
PLA Service Response Workbook: Know Your Community: Community Resources and Services
Item Number:  2011-018
Provide your residents with a central source for information about the wide variety of programs, services, and activities provided by community agencies and organizations.
Price: $15.00
Fundamentals of Reference
Item Number:  978-0-8389-1087-0
The all-in-one “Reference reference” you’ve been waiting for, this invaluable book offers a concise introduction to reference sources and services for a variety of readers.
Price: $54.00
The Librarian as Information Consultant: Transforming Reference for the Information Age
Item Number:  978-0-8389-1086-3
Murphy adapts existing business practices and programs to the context of the library, allowing frontline staff and administrators in any type of reference department to monitor and continuously improve their library’s services.
Price: $49.00