Based on Public Library Service Responses 2007, by June Garcia and Sandra Nelson for the Public Library Association
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Is helping residents in your community understand how to find, evaluate, and use Information a service priority in your library now? Do you think it may become a service priority in the future? What types of services and programs might you provide to support this priority? In this online workbook you will find tools to assess your current services in this area and to identify what would be required to expand those services. Provide residents with the information to resolve an issue or answer a question and the skills to search for, locate, evaluate, and effectively use information to meet their needs.
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About the Authors
June Garcia has over 40 years experience as a public librarian. Her experience includes six years as director of an urban library (San Antonio Public Library), twelve years as the administrator of a branch library system (Phoenix Public Library), and five years as a branch manager. She has served as CEO of the CARL Corporation, and as Vice President and Chief Ambassador of TLC/CARL. For six years, she was a managing partner, along with Ronald Dubberly, of Dubberly Garcia Associates, a broad-based consulting company serving the library industry. Since 2008, she has been sole proprietor of June Garcia LLC.
Garcia has been an active participant for over 25 years in the Public Library Association’s efforts to develop tools that will enable public librarians and trustees to effectively plan, measure and evaluate public library service. She is co-author, along with Sandra Nelson, of Creating Policies for Results: From Chaos to Clarity (ALA 2003) and Public Library Service Responses (2007). Ms. Garcia served as Associate Editor for the Results series of publications by PLA.
Garcia was the President of the Public Library Association from 1991-1992, and she has served three terms on the ALA Council. She has been a frequent speaker at library conferences and staff development workshops on a wide variety of topics relating to strategic planning, measurement and evaluation, facilities planning, and fundraising.
Sandra Nelson is an award-winning consultant, speaker, trainer, and writer specializing in public library planning and management issues. She has presented hundreds of training programs in 48 states during the past three decades. During her career, Nelson has worked in both large and small public libraries and in state library agencies. She is the author of Implementing for Results (2009), Strategic Planning for Results (2008), and The New Planning for Results: A Streamlined Approach (2001), and is coauthor of Creating Policies for Results: From Chaos to Clarity (2003), Managing for Results: Effective Resource Allocation for Public Libraries (2000), and Wired for the Future: Developing Your Library Technology Plan (1999), all published by the ALA. She served as senior editor for the PLA Results series and authored Libraries Prosper: A Guide to Using the PLA Advocacy Toolkit, published by PLA.
The Public Library Association (PLA) is a division of the American Library Association. PLA’s core purpose is to strengthen public libraries and their contribution to the communities they serve. Its mission is to enhance the development and effectiveness of public library staff and public library services.