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Year Published: 2009
Read Hill's article from the American Libraries March 2009 issue.
Inside, Outside, and Online provides practical advice and inspiration for building community with your library. Based on a scan of the community and technology environments that libraries operate within, related literature, and the practical experiences of hundreds of library staff actively building communities through their work, the book provides much-needed insights into the essential elements of community building through
Whatever your role, and whatever size or type of library, the principles outlined here can support anyone working to build a strong community of engaged, interested, and satisfied library users.
- Identifying user needs and designing services to meet those needs
- Engaging communities with service selection, creation, and iteration
- Utilizing practical new technologies
Table of Contents
Preface: Libraries Build Communities—A Personal Perspective
AcknowledgmentsCHAPTER ONE People and Networks
CHAPTER TWO Libraries and Communities
CHAPTER THREE Assess
CHAPTER FOUR Deliver
CHAPTER FIVE Engage
CHAPTER SIX Iterate
CHAPTER SEVEN Sustain
Afterword: Inside, Outside, and Online—We Are Everywhere, and Should Be
Appendix: Libraries Build Communities Online Survey—Selected Questions and Answers
About the Author
Chrystie Hill is a librarian, writer, and community builder. After a short stint at the Seattle Public Library, she started It Girl Consulting, a small venture that helps libraries use online tools to build communities online. In 2003 Chrystie joined WebJunction where she serves as their director of community services. Chrystie is a frequent presenter at library meetings and conferences, and her articles have appeared in JASIST, Library Journal, and RUSQ. In 2007, Chrystie was nominated as a Library Journal "Mover and Shaker". Chrystie’s undergraduate degree is in biology and psychology, she holds an M.A. from Sarah Lawrence College, and her MLIS is from the University of Washington, Seattle, where she lives with her desk and a laptop.
“With advice on identifying the needs and desires of the communities, attracting the community, and more, Inside Outside, and Online is of strong recommendation for any librarian who wants their library and their community to be successful.”
--The Midwest Book Review
“A must have for any library wanting to reach out beyond their present users.”
"[Hill] adroitly draws on scholarship and research, examples and interviews, to create a plan for libraries that is as sharply focused as it is quietly urgent. By succeeding even more as community builders, libraries, Hill believes, can become sustainable—meaning that the public can’t live without them. Public librarians would do well to use this book as a roadmap, at least for the next decade."
"Since all community groups can have something to call their own in their library this book is for all types of libraries and comes highly recommended from this reviewer who does not plan on putting it on the book shelf anytime soon."
--Internet Reference Services Quarterly
"Gives a snapshot of where libraries are and how we can get them to where we want to be ... Hill’s book provides practical information for directors, marketers, programming
staff, and board members who want to revive their library."