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Managing Library Volunteers, Second Edition
Preston Driggers and Eileen Dumas
Item Number: 978-0-8389-1064-1
Publisher: ALA Editions
Price: $57.00
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328 pages
6" x 9"
ISBN-13: 978-0-8389-1064-1
Year Published: 2011
AP Categories: A, C
Volunteers are essential to a successful library program—and at a time when deep budget cuts are the norm, there are many libraries that depend on the help of dedicated volunteers, who do everything from shelving books to covering the phones. Whether these are friends, trustees, or community members, managing them effectively is the key to harnessing their enthusiasm for the benefit of your library. In the new second edition of Managing Library Volunteers authors Preston Driggers and Eileen Dumas completely overhaul their classic work, presenting a top-to-bottom toolkit for recruiting, interviewing, training, supervising, and evaluating volunteers. This book includes
  • Tips for recruiting volunteers from your community by using social networking, electronic posting, and the library website
  • Principles of volunteer administration, including the rights and duties of volunteers
  • Important legal and risk management issues facing libraries
  • Dozens of sample job descriptions, application forms, parental permissions, sign-in sheets, planning checklists, exit surveys and much more
Quality volunteers can make a world of difference in today’s library, and this hands-on guide gives you everything you need to maximize your library’s services and build a bridge between your library and the community it serves.
Table of Contents

List of Illustrations
Preface to the First Edition
Preface to the Second Edition
How to Use This Manual
Introduction: The Volunteer Program Cycle

Part I    Volunteer Services Library Program
1    The Value of Library Volunteerism
2    Volunteer Services Program Mission Statement
3    Volunteer Services Program Benefits
4    Volunteer Administration
5    Rights and Duties of Volunteers
6    Volunteers and Library Friends Groups
7    Legal and Risk Management Issues
8    Volunteer Program Communication
9    Volunteer Program Evaluation

Part II    Volunteer Recruitment
10    Volunteer Motivation
11    Volunteer Needs Assessment
12    Job Design
13    Job Descriptions
14    Requisitioning Volunteers
15    Marketing the Volunteer Services Program
16    Recruitment of Volunteers
17    Recruitment Approaches
18    Volunteer Application Forms
19    Interviewing and Selection
20    Background and Reference Requests
21    Volunteer Agreements and Releases
22    Time Forms

Part III    Training and Development
23    Orientation Training
24    Customer Confidentiality
25    Volunteer Training and Testing
26    Safety Training
27    Performance Management and Evaluation

Part IV    Awards and Recognition
28    Volunteer Recognition Policies
29    Recognition Programs
30    Awards, Gifts, and Perks

Part V    Volunteer Rules and Discipline
31    Library Volunteer Rules
32    Volunteer Corrective Action
33    Devolunteering
34    Exit Interviews and References

Part VI    Volunteer Record Keeping
35    Volunteer Human Resource Files
36    Volunteer Administrative Records


About the Authors

Preston Driggers is an affiliate faculty member of Regis University, Denver, Colorado, where he facilitates courses in human resources, organizational behavior, business research, and sociology. He has held managerial human resources positions in both public and private sectors, including a public library district. Driggers earned his PhD at Colorado State University and has master’s degrees from Arizona State University and the University of Illinois, Urbana-Champaign. He is actively involved in local civic efforts to preserve open space land.

Eileen Dumas, special services librarian, worked for the Aurora Public Library, Aurora, Colorado, for 18 years as volunteer and homebound services coordinator. During this period she was actively involved in several local volunteer management associations as well as the Colorado Association of Libraries. She coedited the journal Colorado Libraries, for which she also created and edited the column “Volunteer Line.” Dumas earned her MLS from Indiana University, Bloomington. She recently retired but remains active in the Colorado Association of Libraries and the Sustainable Living Library, a Second Life virtual library supported by the Colorado Association of Libraries.

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