Browse Our Categories

     

 




Conversations that Work: Conducting Performance Assessments (ACRL Active Guide #3)
Phillipa Brown and M. Sue Baughman
Item Number: 978-0-8389-8546-5
 
Publisher: ACRL
Price: $19.00
 
 
 
Email Friend
 
  Order Options:  
 
  Qty:  
 
  Add To Cart  
 
  Add To Wish List  
 

60 pages
6" x 9"
Softcover
ISBN-13: 978-0-8389-8546-5
Year Published: 2010
AP Categories: J, P
Conversations that Work is the third in the ACRL Active Guide series - a series offering practical skill and knowledge development on workplace issues. This volume is a practical guide for addressing the real-life experiences of conducting performance assessments in the workplace. Tools and techniques for all stages are provided. Exercises offer the opportunity to practice and develop your skills. Scenarios describing different types of conversations provide examples from which to learn. The scenarios and exercises are a mix of creative license and reconstruction of portions of actual cases from the authors’ experiences and those shared by colleagues.
 
 

  Also of interest:  
 
 
 
Assessing Service Quality: Satisfying the Expectations of Library Customers, Second Edition
Item Number:  978-0-8389-1021-4
 
If libraries are to succeed, they must see themselves in competition with other institutions and sources of information--especially the Web. This classic book is brought fully up to date tointegrate the use of technology into the customer experience.
 
Price: $65.00
 
 
 
 
 
Influencing without Authority (ACRL Active Guide #2)
Item Number:  978-0-8389-8510-6
 
The second ACRL Active Guide, by Melanie Hawks is designed to help individuals develop the skills they need to influence peers, library administrators, college and university faculty, students, and external stakeholders.
 
Price: $19.00
 
 
 
 
 
Life-Work Balance (ACRL Active Guide #1)
Item Number:  978-0-8389-8478-9
 
Life-Work Balance is the first issue of a new occasional series published by ACRL. This series will provide practical guidance on workplace and professional issues.
 
Price: $16.50