Check out the companion Marketing Public Libraries eCourse! This title is also available for purchase as an e-book or as a print/e-book bundle.
7" x 10"
Year Published: 2010
AP Categories: A, C, I
Check out a sample of the book and listen to a podcast featuring Nancy Dowd now!
Written and designed to reflect the way
people read today, this book is structured
to quickly impart simple and cost-effective
ideas on marketing your library. Filled with
contemporary marketing ideas, the authors
Visually compelling and easy to read, this book will challenge
you to market your library in new and original ways.
- How-tos of guerrilla marketing
- Cutting-edge digital marketing practices
- Benefits of traditional print media
Table of Contents
1 Word-of-Mouth Marketing
A New Paradigm Has Emerged
What Is Word-of-Mouth Marketing?
What Makes WOMM So Powerful?
Philosophy of WOMM
A Bad Rap for Libraries
Start by Turning On a Flashlight
Basic Elements of WOMM
Create Simple, Easy-to-Communicate Messages
Give Influencers Cool Tools
Host a Conversation
Evaluate and Reevaluate
The New-Media Marketing Manifesto
Libraries and the Long Tail
Types of WOMM That Work Well for Libraries
What Is “Going Viral”?
WOMM with Social Networks
2 Bring Your Library to Life with a Story
Why Tell a Story?
Storytelling Is Good for Your Library
Stories Help People Make Sense of Facts
Stories Help Libraries Be Advocates
What Makes a Good Story?
Are Testimonies and Stories the Same Thing?
Telling a Great Story
Beginning: The Setup
Middle: The Confrontation
Ending: The Resolution
Stories for WOMM
Iowa’s Telling the Library Story Tool Kit
Steps to Creating a Story Bank
Stories for Advocacy: Solving Life’s Problems
3 How to Market Electronic Resources
How Do We Connect Users with Electronic Resources?
Bringing It All Home
Your Databases Provide Rich Content
Marketing Resources through Wikipedia
Bridging Print to Electronic
The New Collection Management
4 Public Relations 101
Be the Press
The New-Media Mix
Strategies for the New Media
Press Release Newswires
Creating a Media List
Creating a Media List for Staff Releases
Posting Press Releases to Your Website
Search Engine Optimization (SEO) Tips to Achieve a Higher Ranking
Writing Your Release
First Things First—Is It News?
How to Send Your Release
News Release Format
Links to Websites and Blogs
How to Write a Traditional News Release
The Media Advisory
What Kind of Release Should You Send?
Basic AP Style
Sending Your Release through E-mail
Press Releases Don’t Always Have to Be about an Event
A Note about Releases for New Services
Two Tips about Keywords
Get Better Results from Your Releases
Public Service Announcements—PSAs
General Guidelines for PSAs
Word-Count Estimates for On-Air Time
Five Steps to a Successful Show
Set Measurable Goals
Design the Booth
Make Clear Signage with a Simple Message
Image Is Everything
Detailing Your Brand
Taking Why to Wow
Call to Action
Make Your Case
Let Other People Tell Their Stories about Your Library
Provide an Opportunity for Supporters to Join Your Cause
Set Up Social Network Pages
Set Up a Media Page
7 The New Marketing Tools
Web 2.0 Tools in a Marketing Mix
Special Interest Blogs
Seven Simple Ways for Libraries to Promote a Blog
To Allow or Not to Allow Comments
Should You Be Blogging?
Are You a Web 2.0 Librarian Living in a 1.0 Library? Don’t Fret—It’s Easy and Fun to Bring Anyone Up to Date
Need to Convince Yourself to Start a Blog?
Secrets to a Successful Blog
Increasing Traffic to Your Blog
The Next Step: Making a New Marketing Mix around Web 2.0
Ways to Get Your Flickr Movement Going
Ideas for Using Flickr in Your Library
Examples of Photos to Post
Questions to Answer When Making a Video
Where to Upload Your Videos
Podcasting—The Next Wave
It’s All about You
Content Is Everything
Will They Listen?
To Edit or Not to Edit
Marketing Your Podcast
On the Road
Tips for Making a Great Podcast
Writing a Script
You and Your New Best Friend
Initial Stage of Working with a Designer
Choosing a Designer
Working with a Design Firm versus a Freelancer
Finding Stock Photos; or, The Death of Clip Art
Dots per Inch (DPI)
CMYK versus RGB
Professional Printers versus Ganged Printers versus Office Printers
A Note about Your Marketing and the Web
Baby Steps to Branding
Quick Branding Fundamentals Checklist
Elements of a Brand
10 Marketing Best Practices
Getting to Know Your Audience
Be Aware of Marketing and Design Everywhere
Are You Ready to Market?
Demystifying Marketing for Staff
Create a Publication Wall
Hold an Open House
Keep Employees Informed
About the Authors
Nancy Dowd is director of marketing for the New Jersey State Library, where she incorporates her career experiences as an editor, writer, presenter, and marketer to produce effective and replicable marketing strategies for libraries. Her marketing campaign featuring the Easy Readers calendar transformed the image of librarians and received international attention. Her work has received awards from the American Library Association and the New Jersey Library Association. She is the author of two blogs, The M Word and The Best of Library Videos.
Mary Evangeliste has more than fifteen years of experience in the fine arts and in libraries. She has taught, lectured, and presented in the areas of art history, librarianship, and marketing for local and national groups including the State Department, the Maryland School of Art and Design, Prince George’s Community College, the University of Pittsburgh, the Library Administration and Management Association, the Association of College and Research Libraries, and the ALA. She is the cofounder of Fearless Future and the Director of User Services and Outreach at
Musselman Library, Gettysburg College. She holds a BA in art history from Allegheny College and an MLIS in library and information science from the University of Pittsburgh. Mary has been honored with two national library marketing awards, 3M Check-It-Out Yourself Day and ACRL’s 2005 Best Practices in Marketing Academic and Research Libraries @ your library Award.
Jonathan Silberman is an award-winning graphic designer who helps nonprofits and educational institutions develop marketing and identity systems. Before cofounding his design and marketing consulting firm, Fearless Future, with his business partner, Mary Evangeliste, he worked as a freelance designer for more than seven years. His first experience as the main designer for the marketing team at American University Library was honored by ACRL with the 2005 Best Practices in Marketing Academic and Research Libraries @ your library Award. In his current position as American University’s graphic designer, Jonathan has been fundamental in creating three very successful comprehensive marketing campaigns. Jonathan’s designs have been used in international and national library presentations on marketing, such as the International Federation of Library Associations and Institutions, ACRL, LAMA, and ALA. He was interviewed for the May 2006 volume of one of the top graphic design publications, Print.
"Using 'tangible ideas that can be done
in bite-sized chunks,' the authors break
public relations into different types of
strategies for specific purposes. The result
is a book that demystifies marketing by
demonstrating that the real secret to
marketing is to just try it."
“The book is nicely designed and full of examples, lists, work sheets, and other aids. Although it could be read cover to cover, it is just as useful for browsing chapters or skimming the headings for ideas, such as creating a story bank or a wiki. This useful guide helps libraries tell their story and make their best practices known.”
“This book does an excellent job of capturing the essence of some of the newest venues that libraries should be utilizing to reach a variety of potential patrons.”
--Against the Grain
"Don’t let this book’s size fool you. Coming in at less than 150 pages, it provides a powerful and streamlined approach to marketing, which has become an increasingly important aspect of library services ... Addressing everything from blogging to Twitter, Flickr to FaceBook, this book is a must-have for librarians who find them self taking on the role of marketing director."
--ACRL Washington Newsletter
"The conversational language and short chapters are easy to read and useful for any librarian ... while reading the book, librarians will start generating ideas on how to implement many of these suggestions into their own library. Usable marketing theory and the blend between the old and the new makes this book valuable to a variety of librarians."
--The Idaho Librarian
"Written and arranged in a concise, snappy manner, this book will be a valuable reference tool for everyone associated with library promotion and marketing. The real secret of marketing in new and original ways is simple – just try it!"
--The Australian Library Journal
"The volume contains
specific examples of testimonies
used in the marketing program and
practical information not found
easily in other sources ... highly recommended for
libraries or other institutions or
organizations wishing to undertake
a marketing campaign without
--Catholic Library World
"It is relatively safe, and unfortunate, to proclaim that libraries are not proficient
marketers of their resources and services. Furthermore, marketing is a fairly universal process in any industry; however, libraries, for the most part, simply do not market well. Thankfully, Bite-Sized Marketing: Realistic Solutions for the Overworked Librarian exists to help generate and bring to fruition practical marketing ideas for one's library. As the title states and the bite-sized candies on the book cover show, there are tasty marketing ideas scattered throughout the book. The book is designed in bite-sized morsels to quickly provide busy librarians with realistic solutions."
--Internet Reference Services Quarterly