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Public Libraries and Internet Service Roles: Measuring and Maximizing Internet Services
Charles R. McClure and Paul T. Jaeger
Item Number: 978-0-8389-3576-7
 
Publisher: ALA Editions
Price: $65.00
 
 
 
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120 pages
6" x 9"
Softcover
ISBN-13: 978-0-8389-3576-7
Year Published: 2008
AP Categories: A, C

Read sample chapters and the book's index now!


The Internet is not a one-way street in terms of library service as it challenges any traditional notion of its use for collecting or managing information. The information is constantly changing. It is not a static and reliable source like a book, nor is the content necessarily correct all of the time. In this resource authors Charles McClure and Paul T. Jaeger speak to the ways in which the Internet has had more impact on public libraries than any other technology since the creation of the book. The issues presented are vital to library service, planning, evaluation, research and education—and most significantly how effectively libraries service the general public.


TABLE OF CONTENTS:
Preface

1. Identifying Social and Service Roles and Expectations for Public Libraries
2. The Development of the Social Roles of Public Libraries
3. Internet Access in Social Roles of Public Libraries
4. Internet Services and Training in Social Roles of Public Libraries
5. Policy and the Internet in Social Roles of Public Libraries
6. Patron, Community, and Government Expectations and Professional Values
7. Implications of Internet-Enabled Roles
8. Community Needs, Service Roles, and Planning
9. Selecting Internet-Enabled Service Roles
10. The Future of Internet-Enabled Service Roles
11. Challenges from Professional Resistance and Public Policy
12. Roles and Expectations in Research, Education, and Advocacy
13. Roles and Expectations and the Future of Public Libraries

References
Acknowledgments
Index



ABOUT THE AUTHORS:
Charles R. McClure, Ph.D, was the prinicpal investigator on a project that resulted in Planning and Role Setting for Public Libraries (1987) and Output Measures for Public Libraries, 2nd ed. (1987). McClure, with John Carlo Bertot, has conducted the National Survey of Public Libraries and the Internet since 1994. Paul T. Jaeger, Ph.D, J.D., is assistant professor in the College of Information Studies and the director of the Center for Information Policy and Electronic Government at the University Of Maryland. Dr. Jaeger is the author of more than sixty journal articles and book chapters, as well as four books.


 
 

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