208 pages
6" x 9"
Softcover
ISBN-13: 978-0-8389-0976-8
Year Published: 2009
AP Categories: A, I
Read sample chapters and the book's index now!
Academic libraries are going through what may be the most difficult period in their history. With more and more scholarly content available online and accessible almost anywhere, where does the traditional “brick and mortar” library fit in? In this book Jeannette Woodward attacks these and other pressing issues facing today’s academic librarians. Her trailblazing strategies center on keeping the customer’s point of view in focus at all times to help you
Integrate technology to meet today’s student and faculty needs
Revaluate the role and function of library service desks
Implement staffing strategies to match customer expectations
Create new and effective promotional materials
Librarians are now faced with marketing to a generation of students who log on rather than walk in and this cutting edge book supplies the tools needed to keep customers coming through the door.
Check out this title's webextras!
Table of Contents
Introduction 1. Reinventing the Academic Library 2. Making It Happen: Leadership and the Professional Staff 3. Public Service Staffing: Past, Present, and Future 4. A Great Place to Be: Creating a Livable Library 5. Transforming Spaces on Tight Budgets 6. Making the Transition to a Twenty-First-Century Library 7. Innovation at the Forefront 8. Sharing Our Vision: Marketing the Academic Library 9. Customer Service: Making It All Come Together 10. Evaluating Our Progress Index
ABOUT THE AUTHOR:
Jeannette Woodward is a principal of Wind River Library and Nonprofit Consulting. After a career in academic library administration, she began a second career in public libraries, seving as director of the Fremont County Library System in the foothills of the Wind River Mountains of Wyoming. Woodward is the author of several books, including What Every Librarian Should Know about Electronic Privacy (2007), Nonprofit Essentials: Managing Technology (2006), Creating the Customer-Driven Library: Building on the Bookstore Model (2005), and Countdown to a New Library: Managing the Building Project (2000). She holds a master's degree in library and information science from Rutgers University, with doctoral study at the University of Texas at Austin.
Reviews
“This volume is a strong reminder that coupled with our enthusiasm for emerging digital services are tangible concerns about how to best staff and organize our physical library spaces … it is essential to continually revisit the role of the physical library and ask ourselves how to best design its space to serve our customers. Woodward’s book is recommended as further preparation for these ongoing discussions.”
-- Public Services Quarterly
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