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Digital Reference Research Agenda: Publications in Librarianship, no. 55
R. David Lankes, Scott Nicholson, Abby Goodrum
Item Number: 978-0-8389-8231-0
Publisher: ACRL
Price: $24.00
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195 pages
6" x 9"
ISBN-13: 978-0-8389-8231-0
Year Published: 2003
Digital reference practice has grown at an exponential rate and is fast becoming a part of routine library operations. In an attempt to supplement the outstanding grass-roots work with more generalizable and grounded research understanding, a Digital Reference Research Symposium was held on August 2002 at Harvard University with the stated objective of creating a research agenda that bridged the areas of digital reference, library practice, digital libraries, and computer science. This publication presents the proceedings of that symposium with detailed chapters on specific aspects of the agenda, including how digital reference relates to digital libraries, education for digital reference, question negotiation online, and the unique costs and benefits of digital reference. Current thinking and research in digital reference are drawn together to create a bridge between researchers and practitioners.
Table of Contents

Chapter 1: The Digital Research Agenda
Chapter 2: Integrating Digital Reference Service into the Digital Library Environment
Chapter 3: Question Negotiation in an Electronic Age
Chapter 4: Software, Systems and Standards in Digital Reference: A Research Agenda
Chapter 5: Policies for Digital Reference
Chapter 6: Impact and Opportunity of Digital Reference in Primary and Secondary Education
Chapter 7: Image Intermediation: Visual Resource Reference Services for Digital Libraries
Chapter 8: Education for Digital Reference Services
Chapter 9: Exploring the Future of Digital Reference Through Scenario Planning

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