Browse Our Categories



Creating a Culture of Usability in Your Library eCourse
Krista Godfrey
Item Number: 1541-9244
Publisher: ALA Publishing eLearning Solutions
Price: $199.00
Email Friend
  Order Options:  
  Add To Cart  
  Add To Wish List  

Asynchronous eCourse beginning Monday, October 9, 2017 and continuing for 4 weeks
An ALA Publising eLearning Solutions eCourse facilitated by Krista Godfrey

Please note: Your purchase at the ALA Store is only Step 1 of a 2-Step Registration process!

Upon purchase you will receive a registration PDF in the form of a digital download. This PDF contains a link to our Registration page and a password. You must download this PDF and follow the instructions in order to complete the registration. The download link can be found on the final confirmation screen after you complete your purchase, and may also be accessed from your Account History. Confirmation with login instructions, reminders, and alerts will go to the email address used in the registration.

This eCourse is licensed for a single user. For pricing on bulk purchases in excess of $1,000, please contact us for more information.

Estimated Hours of Learning: 24
Certificate of Completion available upon request 

Learning outcomes

After completing this eCourse, you will be able to

  • define usability and usability testing
  • apply usability tools to testing scenarios
  • determine the benefits of moving to a culture of usability
  • apply usability testing principles to areas other than website testing

This eCourse addresses the increasing need for libraries to improve user experience by concentrating on usability and usability testing. User experience expert Krista Godfrey explores usability beyond web applications into physical services and teaches you how you can put your users first, can more easily implement user-driven changes that enhance your library, and can incorporate the principles of usability and usability testing into your organization’s values. You’ll walk away from this course with practical strategies to implement a culture of usability and a better understanding of the types of usability testing available and how they function. This eCourse provides you with foundation in usability that can help you employ the most relevant tools to better understand your users and their needs.

eCourse Outline

Please note that this eCourse outline below is tentative, and that the final outline may vary slightly from the information below. The outline will be updated as the course materials are finalized.

Week 1: What is usability testing?
        a. Usability vs UX
        b. Types of usability testing
        c. Benefits

Week 2: Usability testing tools
        a. What should I test?
        b. Usability beyond websites
        c. Usability tools
        d. Scheduling & compensation

Week 3: Why a culture of usability?
        a. Why a culture of usability instead of just testing?
        b. Shared values
        c. Can I change a culture?
        d. Buy in vs join in

Week 4: How can I create a culture of usability?
        a. Teams vs solo
        b. Who should be involved?
        c. How do I get others involved?
        d. Moving beyond usability testing on websites

How this eCourse Works

The eCourse begins on October 9, 2017. Your participation will require approximately six hours a week, at times that fit your schedule. All activities take place on the website, and you will be expected to:

  • Read, listen to or view online content
  • Post to online discussion boards
  • Complete weekly assignments or activities

Instructor Krista Godfrey will monitor discussion boards regularly during the number-week period, lead group discussions, and will also answer individual questions. All interaction will take place on the eCourse site, which will be available 24 hours a day, 7 days a week. It's recommended that students log into the site on the first day of class or within a few days for an overview of the content and to begin the first lesson.

User Requirements

Participants will need regular access to a computer with an internet connection for online message boards participation, viewing online video, listening to streaming audio (mp3 files), and downloading and viewing PDFs and PowerPoint files. ALA Publishing eLearning Solutions eCourses are fully compatible with Windows and MacOs.

At Your Service

Accommodations are offered based on user needs. For transcription or other accessibility requests, please contact us at

About the Instructor

Krista Godfrey is the Interim Head of Library IT Services and the Web Services Librarian at Memorial University. While she enjoys strategizing about the role of technology in libraries and playing with new technologies, she focuses her time on improving library services and the library website through usability testing and enhancing the user experience. She is currently the Past President for the Newfoundland and Labrador Library Association (NLLA) and is a former President of the Ontario Library Information Technology Association (OLITA).


  Also of interest:  
Google Analytics and Google Tag Manager
Item Number:  978-0-8389-5976-3
Farney recommends several Google Analytics features that all libraries should be using, including Google Tag Manager.
Price: $43.00
Improving Web Visibility: Into the Hands of Readers
Item Number:  978-0-8389-5974-9
Fons discusses actions for libraries to take with regard to content exposure systems, vocabularies, content metadata regimes, and system design approaches.
Price: $43.00
Useful, Usable, Desirable: Applying User Experience Design to Your Library
Item Number:  978-0-8389-1226-3
Schmidt and Etches identify 19 crucial touchpoints such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library’s members and offer guidance on how to make improvements.
Price: $65.00