Browse Our Categories



Advanced eCourse: Improving Interpersonal Communication
Dr. Sue Alman
Item Number: 1541-9195
Publisher: ALA Publishing eLearning Solutions
Price: $500.00
Email Friend
  Order Options:  
  Add To Cart  
  Add To Wish List  
This eCourse is now closed. We plan on offering the eCourse again soon. If you’d like to an email alert when we schedule the next session, please complete this form.

12-week Asynchronous Advanced eCourse beginning September 12, 2016
An ALA Publishing eLearning Solutions and SJSU iSchool Advanced eCourse facilitated by Sue Alman

Estimated Hours of Learning: 72
Full participants earn the SJSU iSchool/ALA Publishing Advanced Certificate of Completion.

To run an efficient organization that offers successful library services and fosters a collaborative work environment, effective communication skills are necessary. In this Advanced eCourse, Dr. Sue Alman—an experienced instructor and expert in interpersonal communication—will explore some of the factors that affect interpersonal communications. You’ll come out of this eCourse with valuable tips that will help you understand different perspectives and recognize communication preferences among individuals. You’ll learn techniques to resolve conflicts, improve your listening skills, and prepare you for effective communication in both in-person and virtual settings. This highly interactive eCourse will use VoiceThread as an asynchronous tool for presentations, discussions, and activities. Some of the topics that will be covered in the eCourse include:

  • Personality Type
  • Communication Models
  • Non-verbal Behavior
  • Diversity and Cross-cultural Communication
  • Characteristics of Groups

The e-book version of Communicating Professionally: A How-to-do-it Manual for Librarians (3rd ed.) by Catherine Sheldrick Ross and Kirsti Nilsen will be included with your purchase.

Learning outcomes

Through your participation in this course, you will:

  1. Identify the types of communication methods that can be used in internal/external and virtual/face-to-face situations;
  2. Identify the factors that affect an individual's communication style, e.g., personality preferences, age, gender, socio-economic and educational background;
  3. Develop a Flashes of Insight guide that lists interpersonal communications tips and techniques;
  4. Recognize the possible generational communication styles;
  5. Acquire skills to improve communication with individuals and groups;
  6. Appreciate individual differences;
  7. Identify ways to improve listening and resolve conflicts;
  8. Prepare audio and video responses for VoiceThread discussions;
  9. Reflect on the experience of participating in a small group;
  10. Create a LibGuide.

Participants who complete this Advanced eCourse will receive a SJSU iSchool/ALA Publishing Advanced Certificate of Completion. This certificate will affirm your status as having completed all the steps of an Advanced eCourse on Interpersonal Communication and will provide proof of your participation that you can add to your resume.

Advanced eCourses—a new format in which faculty from the SJSU iSchool will help you dig deep into cutting-edge topics during 12-week online courses, equipping you with potentially transformative knowledge and skills, and taking you from introductory through high-level content.

eCourse Outline

Week-by-Week Course Outline:

  • Week 1: Introductions
    • Culture Flower
    • Learning to use VoiceThread
    • Learning to use Moodle
  • Week 2: Individual Factors Affecting Communication
    • VoiceThread Discussion
    • Assigned Reading
  • Week 3: Personality Type
    • VoiceThread Discussion
    • Assigned Reading
  • Week 4: Face-to-face and Virtual Communication
    • VoiceThread Discussion
    • Assigned Reading
  • Week 5: Internal/External Communication
    • VoiceThread Discussion
    • Assigned Reading
  • Week 6: Listening Techniques and Nonverbal Behavior
    • VoiceThread Discussion
    • Assigned Reading
  • Week 7: Group Dynamics
    • VoiceThread Discussion
    • Assigned Reading
  • Week 8: Communicating with Everyone: Diversity
    • VoiceThread Discussion
    • Assigned Reading
  • Week 9: Conflict Resolution
    • VoiceThread Discussion
    • Assigned Reading
  • Week 10: General Communication Differences
    • VoiceThread Discussion
    • Assigned Reading
  • Week 11: Group Project and LibGuide Presentation Showcase and Discussions
    • Presentation
    • VoiceThread Discussion
  • Week 12: Group Project and LibGuide Presentation Showcase and Discussions
    • Presentation
    • VoiceThread Discussion 

Within the week-by-week format, you will be able to work at your own pace and interact with the instructor through emails and message boards without the constraints of attending a live session at a specific time.

How this eCourse Works

The eCourse begins on September 12, 2016. Your participation will require approximately six hours a week, at times that fit your schedule. All activities take place on the website, and you will be expected to:

  • Listen to the weekly, recorded presentation and review the resources.
  • Participate actively in class discussions by posting recorded comments to the weekly VoiceThread discussions.
  • Keep a personal journal that focuses on interpersonal communication insights gained through readings and discussions.
  • Participate in a group project that will culminate in a class presentation on a topic such as:
    • Conflict Facilitation
    • Mentoring/Coaching
    • Managing Up
    • Listening Techniques
    • Generational Issues in the Workplace
    • Develop a LibGuide™ or electronic poster on a topic related to interpersonal communications (This may be done individually or with 1 or 2 others in the class)

Instructor Dr. Sue Alman will monitor discussion boards regularly during the 12-week period, lead group discussions, and will also answer individual questions. All interaction will take place on the eCourse site, which will be available 24 hours a day, 7 days a week. It's recommended that participants log into the site on the first day of class or within a few days for an overview of the content and to begin the first lesson.

User Requirements

Participants will need regular access to a computer with an internet connection for online message boards participation, viewing online video, listening to streaming audio (mp3 files), and downloading and viewing PDFs and PowerPoint files.

ALA Publishing eLearning Solutions eCourses are fully compatible with Windows and MacOs.

At Your Service

Accommodations are offered based on user needs. For transcription or other accessibility requests, please contact us at

About the Instructor

Dr. Sue Alman joined the faculty at the San Jose State University School of Information in 2012 after a career at the University of Pittsburgh’s School of Information Sciences, where she taught and served as Director of Online Learning. Among her areas of teaching specialization are interpersonal communications, library marketing and public relations, futures studies, and leadership and management. In Fall 2014, she led a MOOC, The Emerging Future: Technology Issues and Trends, that attracted over 1700 global participants, and she organized the Library 2.015 Spring Summit, The Emerging Future: Technology and Learning. Her investigation of interpersonal relationships and personality type began as a doctoral student with Dr. Sara Fine, and she has continued to lead synchronous and asynchronous courses on communication techniques for nearly 30 years.

Please note: Your purchase at the ALA Store is only Step 1 of a 2-Step Registration process!

Upon purchase you will receive a registration PDF in the form of a digital download. This PDF contains a link to our registration page and a password. You must download this PDF and follow the instructions in order to complete the registration. The download link can be found on the final confirmation screen after you complete your purchase, and may also be accessed from your Account History. Confirmation with login instructions, reminders, and alerts will go to the email address used in the registration.

This eCourse is licensed for a single user. For pricing and more information on bulk purchases in excess of $1,000, please contact us.


  Also of interest:  
Leading Libraries: How to Create a Service Culture
Item Number:  978-0-8389-1312-3
This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
Price: $65.00
Communicating Professionally, Third Edition: A How-To-Do-It Manual for Librarians
Item Number:  978-1-55570-908-2
This third edition incorporates updated and expanded references with more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general.
Price: $72.00
Build a Great Team: One Year to Success
Item Number:  978-0-8389-1170-9
Suitable for all levels of management, from first-line supervisors to library directors, this book lays out a clear path to learning the essentials of building and maintaining a first-rate team.
Price: $54.00