Browse Our Categories



Managing with Data: Using ACRLMetrics and PLAmetrics
Peter Hernon, Robert E. Dugan, and Joseph R. Matthews
Item Number: 978-0-8389-1243-0
Publisher: ALA Editions
Price: $85.00
Email Friend
  Order Options:  
  Add To Cart  
  Add To Wish List  

232 pages
8.5" x 11"
ISBN-13: 978-0-8389-1243-0
Year Published: 2015
AP Categories: A, C, I

Read a sample of the book now!

Both the Association of College and Research Libraries (ACRL) and the Public Library Association (PLA) provide important data services. For library managers and administrators, the key to the data’s usefulness is knowing how to extract and apply the most relevant information to managing a library and improving accountability. A companion volume to the authors’ earlier book Getting Started with Evaluation, this guide illustrates how to use the data to support value, collection use, benchmarking, and other best practices. This important resource

  • Identifies key metrics in ACRLMetrics and PLAmetrics
  • Demonstrates how to perform techniques for developing and using metrics
  • Offers exercises that illustrate how to produce meaningful metrics and reports, accessible via a free web portal
  • Shows how to move towards outcomes assessments while simultaneously embracing value
  •  Includes numerous examples to guide readers through the data services’ web interfaces screen-by-screen
Managers at academic and public libraries, administrators, and library trustees will find this book a vital tool for accountability and advocacy.

Table of Contents

List of Figures, Tables, and Text Boxes

Chapter 1: The Context for Libraries Today and Beyond

Evidence-Based Management and Planning
Relevant Databases
Data Reports
Going Beyond Just Library Metrics
Relevant Studies
Concluding Thoughts

Chapter 2: Accountability 

What Is the Return on Investment?
And the Value Is . . .
The Two Data Services
Concluding Thoughts

Chapter 3: Collections

Evaluation of the Physical Collections
Analysis of Use of Materials
Use of Interlibrary Loan Services
Materials Availability Studies
Evaluation of the e-Resource Collections
Concluding Thoughts

Chapter 4: Services

Relevant Methods of Data Collection
Concluding Thoughts

Chapter 5: Staffing 

Why Is It Important to Understand Staffing?
Organizing Information before Studying Staffing
Metrics to Collect concerning Capacity
Metrics to Collect concerning Occurrences
Staffing Studies for Internal Decision Making
Staffing Studies Using External Data
Library Standards and Best Practices (Staffing)
Concluding Thoughts

Chapter 6: Benchmarking and Benchmarking Studies

Why Should Libraries Benchmark?
Types of Benchmarking Processes
Steps in the Benchmarking Process
What Do Libraries Benchmark?
Identifying Benchmarking Partners
Metrics for Library Benchmarking Studies
Sources of, and Compiling, Library Benchmarking Data
Benchmarking Association and State Library Standards and Guidelines
Concluding Thoughts

Chapter 7: Best Practices 

Why Libraries Use Best Practices
Discovering Best Practices
Functions and Services for Best Practices
National Reporting Sources
Library Standards and Best Practices
Concluding Thoughts

Chapter 8: Moving toward Outcomes Assessment While Embracing Value

Relevant Questions from the Data Services
Other Data Sets
Value of the Library to Its Community
Concluding Thoughts

Chapter 9: Use

Facilities Use
Selected Services Use
Collections Use
Technology Use
Outreach Use
Values and Use: A Customer Perspective
Concluding Thoughts

Chapter 10: Presenting the Findings 

Understand the Audience
Focus on Benefits
Provide Context
Be Credible
Improve Communication Skills
Stage the Release of Information
Ask for Feedback
Concluding Thoughts

Chapter 11: Managing with Data (Evidence)

Relevance and Value
Evidence-Based Decision Making
Planned Organizational Change
Another Major Data Set
Institutional Reputation
Concluding Thoughts

Appendix: Answers to Chapter Exercises
About the Authors

About the Authors

Peter Hernon is a professor at Simmons College (Graduate School of Library and Information Science, Boston) and the principal faculty member for the doctoral program, Managerial Leadership in the Information Professions. He was the 2008 recipient of the Association of College and Research Libraries’ award for Academic/Research Librarian of the Year, is the co-editor of Library & Information Science Research, and has taught, conducted workshops, and delivered addresses in ten countries outside the United States. He is the author or coauthor of 55 books, including the award-winning Federal Information Policies in the 1980s, Assessing Service Quality, and Viewing Library Metrics from Different Perspectives.

Robert E. Dugan is the dean of libraries at the University of West Florida (Pensacola, FL). Prior to assuming this position, he had been at Suffolk University, Boston; Wesley College, Dover, DE; and Georgetown University, Washington, DC. He has also worked in state and public libraries during his nearly 40-year career. He is the coauthor of eleven books, including Viewing Library Metrics from Different Perspectives.

Joseph R. Matthews is a consultant specializing in strategic planning, assessment, evaluation of library services, customer service, use of performance metrics, and the balanced scorecard. He is the author of several books, including The Customer-Focused Library, Strategic Planning and Management for Managers, and Measuring for Results; and the coauthor (with Peter Hernon) of Reflecting on the Future of Academic and Public Libraries, Listening to the Customer, and other books.

”A must-read for administrators, trustees, and all staff concerned with leveraging data to manage libraries and improve accountability."
— Against the Grain

”A useful introduction to two of the major data tools that libraries can use to help guide and shape decisions ... more experienced data users will still find much of value in the exercise questions and the overall discussion."
— Technicalities

”Each chapter provides the opportunity to gain real experience through examples and exercises that utilize complimentary access to a subset of data from the two data services. This approach solidifies the ideas presented and encourages the reader to expand upon these themes to incorporate other sources of data to fashion a management process that addresses the mission and visions of the institution or the community … This book would serve students in LIS masters programs studying library management as well as current and future department heads and directors in public and academic libraries looking to improve skills in assessment, decision making, and communicating value to stakeholders."

”I like this book. Too much of what is written about program evaluation (and indeed about library management in general) is written as if the problems are abstract. However, as any manager can tell you, that is anything but the case. Those working in the field need what they need now, and this text offers that. While a deep reading of the book might be useful, one can spend a few hours with Managing with Data and get a clear understanding of what is meant by evidence-based decision making, how these databases can support that approach, and how to use the data generated effectively."
— Technical Services Quarterly

  Also of interest:  
Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition
Item Number:  978-0-8389-1308-6
This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
Price: $75.00
Getting Started with Evaluation
Item Number:  978-0-8389-1195-2
Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them.
Price: $69.00
Say It with Data: A Concise Guide to Making Your Case and Getting Results
Item Number:  978-0-8389-1194-5
This vital book explores the whys and hows of using data to build a better picture of library needs and success.
Price: $39.00