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Records Management and Information Culture: Tackling the People Problem
Gillian Oliver and Fiorella Foscarini
Item Number: 978-1-85604-947-4
 
Publisher: Facet Publishing, UK
Price: $95.00
 
 
 
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Customers outside of North America (USA and Canada) should contact Facet Publishing for purchasing information.


160 pages
6" x 9"
Softcover
ISBN-13: 978-1-85604-947-4
Year Published: 2014

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This book explores how an understanding of organizational information culture provides the insight necessary for the development and promotion of sound recordkeeping practices. It details an innovative framework for analyzing and assessing information culture that can be used to develop recordkeeping practices aligned with the specific characteristics of any workplace. LIS students taking archives and records management courses will benefit from the application of theory into practice, while records management and information management educators will find the ideas and approaches discussed in this book useful to add an information culture perspective to their curricula.
Table of Contents

1. Background and context   
        The concept of information culture   
        Underlying theory   
        The information culture assessment framework   
        Why information culture?   
        Summary and conclusions   
        Notes
        References   

2. The value accorded to records  
        Cultural influences   
        Attitudes and behaviours   
        Records management infrastructure   
        IT usage: The EDRMS challenge   
        Assessment techniques   
        Next steps   
        Summary and conclusions   
        Note
        References   

3. Information preferences  
        Words or pictures?   
        Sharing information   
        Assessment techniques   
        Next steps   
        Summary and conclusions   
        References   

4. Language considerations and regional technological infrastructure  
        Language as a social fact   
        Dealing with your organization’s broader  technological context   
        Assessment techniques   
        Next steps   
        Summary and conclusions   
        Note
        References   

5. Information-related competencies  
        The training imperative   
        Information-related competencies   
        Assessment techniques   
        Next steps   
        Summary and conclusions   
        References   

6. Awareness of environmental requirements relating to records  
        Researching recordkeeping requirements   
        Other requirements   
        How to do it   
        Organizational policy   
        Assessment techniques   
        Next steps   
        Summary and conclusions   
        Notes
        References   

7. Corporate information technology governance  
        Information governance   
        Information architecture   
        Security   
        Cloud computing   
        Assessment techniques   
        Next steps   
        Summary and conclusions   
        References   

8. Trust in recordkeeping systems  
        Trust and trustworthiness   
        Audit   
        Mistrust   
        Ethical practice   
        Assessment techniques   
        Next steps   
        Summary and conclusions   
        References   

9. Bringing it all together  
        Soft systems methodology   
        The genre approach   
        Assessment techniques   
        Next steps   
        Summary and conclusions   
        Note
        References.
 


About the Authors

Gillian Oliver is an academic at the School of Information Management, Victoria University of Wellington, New Zealand. Her PhD is from Monash University, Melbourne, Australia. Her research interests centre on organisational culture, and the influences this has on the way that information is managed. She is the author of Organisational Culture for Information Managers (Chandos, 2011) and a Co-editor in Chief of Archival Science.

Fiorella Foscarini holds a PhD in archival studies from the University of British Columbia, Vancouver, Canada. Prior to joining the Faculty of Information at the University of Toronto, she worked as senior archivist for the European Central Bank. In her teaching and research, she uses archival science, diplomatics and genre theory, as well as ideas of organizational culture and information culture to investigate how records are created, managed, and preserved in organizations.
Reviews

"Oliver and Foscarini have used their wealth of experience in the countries in which they have lived and worked (the UK, the USA, Canada, NZ, Germany and Italy) to inform this interesting and thought-provoking work which I recommend to practitioners in the information and records management world."
— Archives and Records

"The authors' aim is twofold: 1) to identify 'the messy and difficult issues which are inevitable when we attempt to manage records in organization', and 2) to address those issues. Their practical experience with archives and records management as well as their theoretical knowledge enables them to present theoretical basics and write a handbook for developing records management procedures and practices in organizations ...The structure of the book and each chapter is very clear and systematic. The introductory paragraph explains the content of the chapter. Each chapter ends with a summary, a section of next steps, notes and references. Numerous clear and non-intrusive cross-references avoid overburdening the reader and the text with explanations."
— Library Review

"Oliver and Foscarini have produced a very useful manual for the analysis of a nebulous and often misunderstood concept of 'information culture'. The book's real value is its potential to equip the records manager with a deeper awareness of the constraints and motivators that shape people's attitudes toward information and recordkeeping and thus provide the foundation upon which properly targeted actions and strategies can be formulated."
— Archives and Manuscripts

"Human factors in recordkeeping - the elephant in the room. This is the book that was waiting to be written. Thanks to Oliver and Foscarini, we no longer have to wait to read it. It comes highly recommended."
— Australian Library Journal


 
 

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