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Published date: 2008-01-01
As more and more libraries provide services for distance and remote patrons, the simple question remains: How do we know whether these services are having a positive impact on users? This new collection, drawn from the seventh Libraries Without Walls Conference, explores the issues of assessment, evaluation, and improvement of services. Chapters focus on kinds of service, the library’s role within new models of scholarly publishing, the responsibility of the library for digital curation, Service delivery in challenging environments, especially where the infrastructure may be sub-optimal, and the impact of new technological solutions. This innovative and forward-thinking collection will enable library managers and information professionals to keep abreast of the latest developments in this vital area of librarianship.
Table Of Contents
1. Introduction - Peter Brophy
2. Keynote address: Disciplines, documents and data: emerging roles for libraries in the scholarly information infrastructure - Christine L. Borgman
3. Denmark’s Electronic Research Library: implementation of userfriendly integrated search systems in Denmark - Bo Öhrström
4. An African experience in providing a digital library service: the African Virtual University (AVU) example - Pauline Ngimwa
5. Project StORe: expectations, a solution and some predicted impact from opening up the research data portfolio - Graham Pryor
6. Publishing, policy and people: overcoming challenges facing institutional repository development - Margaret Markland, Jayne Burgess, Sarah Taylor and Helen Standish
7. Libraries as a social space: enhancing the experience of distance learners using social software - Jane Secker and Gwyneth Price
8. The rise of recommendation and review: a place in online library environments? - Kara Jones and Kate Robinson
9. Re-usable learning objects for information literacy: are they practical? - Nancy Graham
10. An introduction to the LearnHigher Centre for Teaching & Learning (CETL), with particular reference to the information literacy learning area and its work on information literacy audits at Manchester Metropolitan University - Bob Glass and Jillian R. Griffiths
11. Information skills through electronic environments: considerations, pitfalls and benefits - Maggie Smart and Cath Hunt
12. Development of information-related competencies in European open and distance learning institutions: selected findings - Sirje Virkus
13. Improving information retrieval with dialogue mapping and concept mapping tools - Virpi Palmgren, Kirsi Heino and Jouni Nevalainen
14. Public libraries, learning and the creative citizen: a European perspective - Robert Davies and Geoff Butters
15. A user-centred approach to the evaluation of digital cultural maps: the case of the VeriaGrid system - Rania Siatri, Emmanouel Garoufallou, Ioannis Trohopoulos and Panos Balatsoukas
16. The process of assessment of the quality, usability and impact of electronic services and resources: a Quality Attributes approach - Jillian R. Griffiths
17. Reaching the unreachable in India: effective information delivery service model of DELNET and the challenges ahead - Sangeeta Kaul
18. Breaking through the walls: current developments in library service delivery: observations from a Sri Lankan perspective - Kamani Perera
19. Meeting users’ needs online in real-time: a dream of librarians in the developing world - Anusha Wijayaratne
20. Information Central: a service success case study - Susan Robbins
21. Discrete library services for international students: how can exclusivity lead to inclusivity? - Moira Bent, Marie Scopes and Karen Senior
22. Are we ethical? A workshop on the ethical challenges of providing library services to distance learners - Gill Needham and Kay Johnson
23. Involving users in a technical solution to help assess the accessibility of websites - Jenny Craven and Jillian R. Griffiths
24. The reality of managing change: the transition to Intute - Caroline Williams
About The Authors
Peter Brophy BSc HonFCLIP FCLIP FRSA FHEA is Professor of Information Management in the Department of Information and Communications at Manchester Metropolitan University, where he is also Director of the Centre for Research in Library and Information Management (CERLIM).
Jenny Craven MA MCLIP is a Research Associate at CERLIM, Manchester MetropolitanUniversity.
Margaret Markland MSc was until recently a Research Associate at CERLIM, Manchester Metropolitan University.
"Another sound, well organised book for practitioners emanating from the reputable stable of CILIP…In conclusion, an interesting, if often technical, work in an area of growing concern and relevance to LIS practitioners."
— New Library World
"All in all, there is some interesting material here, something for everyone, in fact...The collection will interest those involved in e-learning and information literacy most, perhaps, with one or two of the papers of value to those more generally concerned with digital library developments."
— Information Research