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Attracting, Educating, and Serving Remote Users Through the Web: A How-To-Do-It Manual for Librarians
Donnelyn Curtis
Item Number: 978-1-55570-436-0
 
Publisher: ALA Neal-Schuman
Price: $72.00
 
 
 
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269 pages
8.5 x 11
ISBN-13: 978-1-55570-436-0
Published date: 2002-01-01


Here, ten librarians who are actively embracing the challenge of expanding online services guide you step-by-step in the development and management of innovative, effective, and popular services you can bring to your library. Attracting, Educating, and Serving Remote Users tells you how to attract and educate users while supporting and measuring their use of your remote resources. Chapters include:

> Getting to Know Remote Users
> Presenting the Virtual Library
> Providing Electronic Reference Services
> Maximizing Current Awareness and Document Delivery Services
> Providing Library Instruction for Remote Users
> Integrating Library Resources into Online Instruction
> Supporting the Remote User of Licensed Resources
> Fundraising and Public Relations in the Electronic Environment

Learn how you can better serve the fastest growing segment of users and better position your library for the future.