"This exceptionally helpful book is recommended for all small and even medium-sized libraries."
--Catholic Library World
"In this book, Knox provides practical strategies for implementing an interlibrary loan (ILL) service and gives insights into effective practices … Overall, this is a great book, and I look forward to putting its information to work in my library."
--Public Services Quarterly
"One of the greatest strengths of this book is that it discusses vital yet sometimes complex concepts in a way that is easily understandable, providing examples and pointing to references for more information."
--Journal of Hospital Librarianship
"More thorough than most primers on ILL, the book condenses a wealth of ideas into best practices, guidelines, and policies that help conserve resources while delivering quality ILL service ... Even veteran practitioners can learn something new from reading any of the nine well-organized chapters or may keep the book on hand for future reference. Each chapter, featuring valuable reference lists, either stands alone or can be read in sequence."
--Journal of the Medical Library Association
"With its nine well-appointed chapters, two appendices, and an index, this work is essential for librarians newly assigned to interlibrary loan and document delivery (ILL/DD) responsibilities as well as ILL/DD librarians working in smaller libraries. This gem also provides information and tips useful to all librarians ... Every library providing ILL/DD services needs to include this book in its collection."
--Medical Reference Services Quarterly
"This well-rounded book serves as a helpful guide to librarians who might be interested in adding [ILL and document delivery] services to their own libraries ... It takes a realistic approach to what smaller libraries are able to offer in terms of ILL and document delivery services and offers advice to librarians developing these types of operations within their libraries."
--College and Research Libraries
"A useful training tool for smaller libraries and for library schools wanting to teach students practical skills of the job."
--SciTech Book News
"Useful as guidance for any small or medium-sized library, the general practices for one-person ILL departments are also of value for newly assigned ILL librarians and the seasoned practitioner who wants to learn more ... This easy-to-read volume is a worthwhile addition to any library's ILL department."
"A very useful book for anyone charged with the duties of interlibrary loan but lacking substantial experience in the field. The book conveys a great deal of helpful and practical information in a succinct manner."
--Doody's Book Review