About the ALA Store
Welcome to the new ALA Store!
Please note: If this is your first visit to the new ALA Store, you must create a new User Account to place an order. (Accounts from the old ALA Store are no longer valid.)
Thank you for your many suggestions that have led to new user-friendly features to make your shopping experience easier and quicker. In the new ALA Store you will find:
- An attractive new interface that helps you browse ALA products and publications by product type or by area of interest.
- A feature that remembers the contents of your cart for up to 30 days, so you can always come back later and pick up right where you left off.
- A new Wishlist feature that allows you to store items of interest for later purchase. You can even email your Wishlist to friends and colleagues directly from the ALA site.
- Product descriptions for books that include handy links to Library Thing, WorldCat, and bookmarking sites like Del.ici.ous.
- RSS feeds that alert you to new products.
- A “Print for Purchase Order” feature that generates a printer-friendly order summary, including tax and shipping charges.
- A running shopping cart total that makes checkout always just one easy click away.
In order to make your transition to the new site as smooth as possible:
- You will need to create a new User Account on the site. It takes a minute or less. Please note that accounts from the old ALA Store site are no longer valid.
- To receive your member discount on your purchases, simply provide your current ALA member number. Members can find this number on the mailing label of their copy of American Libraries magazine. ALA members may also look up their member number online. You will only have to provide this number once, unless your member status changes.
- If you had the old ALA Store site bookmarked, or if you link to it from your website, you will need to update it with a new equivalent URL from the new Store, as all pages other than the front page (www.alastore.ala.org) will have changed.
There will be no disruption in the filling or shipment of your orders! As always, we’re here to help with any questions you may have. For a quick response, please email ala-orders@pbd.com or call 866-746-7252. After you’ve had a chance to try out our new site, we would like to hear your comments and suggestions, which you can quickly provide using the Feedback page on our new site. We will try to include as many of your suggestions as possible in future updates of the site.
Thank you for shopping at the ALA Store!
General Information
The American Library Association develops many resources for the library and information services communities. Almost 300,000 of our products are purchased every year, and the proceeds help to support the ALA’s general programs. The ALA Store features titles from ALA Editions, the general publishing operation of the Association, and ALA Graphics, the unit specializing in promotional products supporting libraries, literacy, and reading, as well as other products from around the Association. ALA Store purchases fund advocacy, awareness and accreditation programs for library professionals worldwide.
ALA Store Privacy Statement
- The American Library Association (ALA) Store requests personal information necessary to process your order, including your name, address, email address, phone number, and credit card or account information. We request your email address in order to confirm your order online. In addition, users have the option of requesting a print catalog or product-related email announcements. Your email address will not be shared with any non-ALA affiliated organization.
- Purchasers of products in the ALA Store become part of the customer list of the ALA Services department and may receive future catalogs or promotional material. Customers are free to opt out of any mailings by following the instructions in the ALA Store FAQ.
- The ALA Store uses third-party website reporting systems in order to help us track our sales and improve our site design. These systems use "cookies" which are small text files that are temporarily placed on your computer when you arrive at our site. No personally identifiable information is collected by these reporting systems. You can disable these tracking functions by setting your browser's privacy settings to "block all third-party cookies".
Satisfaction Guaranteed
If your purchase does not meet your expectations, we will replace your merchandise, credit your account, or issue a full refund. Just follow our simple return procedures on the back of your packing slip or, if you are unable to locate your packing slip, please call a Customer Service Representative at 1-866-SHOP ALA (1-866-746-7252). Please ship returns to: ALA Returns, Distribution Center, 3280 Summit Ridge Parkway, Duluth, GA 30096.
Customer Service
Have a question? Check out our FAQ. If your question is not addressed there, please contact Customer Service who will be more than willing to assist.
Customer Service
ALA Order Fulfillment
P.O. Box 932501
Atlanta, GA 31193-2501
phone: 1-866-Shop ALA
fax: 770-280-4155
ala-orders@PBD.com
Contact Information
Editions
ALA Editions Marketing
50 E. Huron
Chicago, IL 60611
phone: 800-545-2433, ext. 5052
fax: 312-280-5275
email: editionsmarketing@ala.org
Graphics
ALA Graphics Marketing
50 E. Huron
Chicago, IL 60611
phone: 800-545-2433, ext. 2427
fax: 312-280-5275
email: graphicsmarketing@ala.org
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